eCOA project coordinator - Language Solutions

IQVIA; Ciudad de México; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance 100% employer-paid

Dental Insurance

Life & Long-Term Disability Insurance

Employee Appreciation Events

Employee Assistance Program (EAP)

Descripción de la vacante

IQVIA in Mexico City is seeking a Bilingual Document & Client Correspondence Specialist to join our on-site administrative team. You will process international corporate and legal documents, digitize materials, and deliver them to clients on time.

The role emphasizes meticulous document control, strong CRM usage (Litify/Salesforce), and coordinating with global clients on sensitive items such as work permits and USCIS forms.

Formación

• 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
• 100% bilingual in English and Spanish with ability to handle international clients and US documentation.
• Proficient with document management systems, scanners, Microsoft Office, and CRM tools.

Responsabilidades

• Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
• Client Communication: Contact international clients by phone to inform them of received high-importance documents and confirm shipping logistics.
• CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
• Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.
• Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.

Conocimientos

Bilingual English/Spanish

Attention to detail

Organizational skills

Verbal communication

Herramientas

Litify/Salesforce CRM

Microsoft Office

Document management systems

Descripción del empleo

Location: Mexico City (Colonia Anáhuac) – 100% On-Site Schedule: Full-Time (Tuesday - Saturday) Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package? We are seeking a Bilingual Document & Client Correspondence Specialist to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time. If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!

Key Responsibilities

• Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
• Client Communication: Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.
• CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
• Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.
• Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.

Qualifications & Requirements

• Experience: 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
• Languages: 100% Bilingual (English & Spanish). Must be able to hold fluent phone conversations with global clients and easily comprehend US legal/governmental documentation.
• Technical Skills: High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.
• Core Competencies: Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.

Amazing Benefits Include

• Health Insurance: 100% Employer-Paid for employees and qualified dependents (Spouse/Children).
• Dental Insurance.
• Life & Long-Term Disability Insurance.
• Employee Appreciation Events and a great office environment.
• Employee Assistance Program (EAP): Psychological, financial, and legal assistance services for all employees.

We are excited about the possibility of you joining our team!