Bilingual Document & Client Communications Specialist (On-Site, Mexico City)

Águila International Services, S. DE R. L DE C.V; Ciudad de México; Presencial; MXN 335.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Life & Long-Term Disability Insurance

Employee Appreciation Events

Employee Assistance Program (EAP)

Descripción de la vacante

Águila International Services, S. DE R. L DE C.V in Mexico City seeks a detail-oriented, bilingual Document & Client Correspondence Specialist to manage international documents, digitize records, and ensure timely delivery for clients worldwide.

The role focuses on document control, client communications, CRM data entry, and logistics coordination, requiring strong organizational skills and proficiency with CRM tools.

Formación

• 2–4 years of experience in administrative roles, document control, or legal/operations support.
• 100% bilingual in English and Spanish with strong phone communication.
• Proficient in document management systems, scanners, Microsoft Office, and CRM tools.
• Exceptional attention to detail and organizational skills.

Responsabilidades

• Document control: receive, sort, batch, and scan high volumes of official mail and corporate correspondence.
• Client communication: inform international clients about high-importance documents and shipping logistics.
• CRM & data entry: log interactions, case status, and document tracking in Litify/Salesforce.
• Quality assurance: maintain document integrity across physical and digital files.
• Shipping logistics: create labels and coordinate courier services for reliable delivery.

Conocimientos

Bilingual (English/Spanish)

Attention to detail

Organizational skills

Verbal communication

Herramientas

Litify/Salesforce CRM

Microsoft Office

Document scanning systems

Descripción del empleo

Águila International Services, S. DE R. L DE C.V in Mexico City seeks a detail-oriented, bilingual Document & Client Correspondence Specialist to manage international documents, digitize records, and ensure timely delivery for clients worldwide.

The role focuses on document control, client communications, CRM data entry, and logistics coordination, requiring strong organizational skills and proficiency with CRM tools.