Bilingual Document Specialist / Client Correspondence Specialist

Águila International Services, S. DE R. L DE C.V; Ciudad de México; Presencial; MXN 335.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Life & Long-Term Disability Insurance

Employee Appreciation Events

Employee Assistance Program (EAP)

Descripción de la vacante

Águila International Services, S. DE R. L DE C.V in Mexico City seeks a detail-oriented, bilingual Document & Client Correspondence Specialist to manage international documents, digitize records, and ensure timely delivery for clients worldwide.

The role focuses on document control, client communications, CRM data entry, and logistics coordination, requiring strong organizational skills and proficiency with CRM tools.

Formación

• 2–4 years of experience in administrative roles, document control, or legal/operations support.
• 100% bilingual in English and Spanish with strong phone communication.
• Proficient in document management systems, scanners, Microsoft Office, and CRM tools.
• Exceptional attention to detail and organizational skills.

Responsabilidades

• Document control: receive, sort, batch, and scan high volumes of official mail and corporate correspondence.
• Client communication: inform international clients about high-importance documents and shipping logistics.
• CRM & data entry: log interactions, case status, and document tracking in Litify/Salesforce.
• Quality assurance: maintain document integrity across physical and digital files.
• Shipping logistics: create labels and coordinate courier services for reliable delivery.

Conocimientos

Bilingual (English/Spanish)

Attention to detail

Organizational skills

Verbal communication

Herramientas

Litify/Salesforce CRM

Microsoft Office

Document scanning systems

Descripción del empleo

Location: Mexico City (Colonia Anáhuac) – 100% On-Site

Schedule: Full-Time (Tuesday - Saturday)

Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package?

We are seeking a Bilingual Document & Client Correspondence Specialist to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time.

If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!

Key Responsibilities

• Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
• Client Communication: Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.
• CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
• Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.
• Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.

Qualifications & Requirements

• Experience: 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
• Languages: 100% Bilingual (English & Spanish). Must be able to hold fluent phone conversations with global clients and easily comprehend US legal/governmental documentation.
• Technical Skills: High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.
• Core Competencies: Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.

Amazing Benefits Include

• Health Insurance: 100% Employer-Paid for employees and qualified dependents (Spouse/Children).
• Dental Insurance.
• Life & Long-Term Disability Insurance.
• Employee Appreciation Events and a great office environment.
• Employee Assistance Program (EAP): Psychological, financial, and legal assistance services for all employees.