Bilingual eCOA Documents & Client Logistics Coordinator

IQVIA; Ciudad de México; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance 100% employer-paid

Dental Insurance

Life & Long-Term Disability Insurance

Employee Appreciation Events

Employee Assistance Program (EAP)

Descripción de la vacante

IQVIA in Mexico City is seeking a Bilingual Document & Client Correspondence Specialist to join our on-site administrative team. You will process international corporate and legal documents, digitize materials, and deliver them to clients on time.

The role emphasizes meticulous document control, strong CRM usage (Litify/Salesforce), and coordinating with global clients on sensitive items such as work permits and USCIS forms.

Formación

• 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
• 100% bilingual in English and Spanish with ability to handle international clients and US documentation.
• Proficient with document management systems, scanners, Microsoft Office, and CRM tools.

Responsabilidades

• Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
• Client Communication: Contact international clients by phone to inform them of received high-importance documents and confirm shipping logistics.
• CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
• Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.
• Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.

Conocimientos

Bilingual English/Spanish

Attention to detail

Organizational skills

Verbal communication

Herramientas

Litify/Salesforce CRM

Microsoft Office

Document management systems

Descripción del empleo

IQVIA in Mexico City is seeking a Bilingual Document & Client Correspondence Specialist to join our on-site administrative team. You will process international corporate and legal documents, digitize materials, and deliver them to clients on time.

The role emphasizes meticulous document control, strong CRM usage (Litify/Salesforce), and coordinating with global clients on sensitive items such as work permits and USCIS forms.