E-Commerce Growth Executive

MBRF Global Foods Company; Ciudad de México; Presencial; MXN 420.000 - 720.000; Jornada completa

Descripción de la vacante

MBRF Global Foods Company is seeking a results-driven E-commerce Operations Specialist in Mexico City. You will manage product listings, ensure content accuracy, drive sales across marketplaces, and coordinate with Sales, Marketing, Finance, and Supply Chain to meet targets.

The role emphasizes performance monitoring, promotions, inventory alignment, and customer relationship management with e-retail partners to sustain excellent service levels.

Formación

• Bachelor's degree in Business Administration, Marketing, Commerce, Supply Chain, or related discipline.
• 2-5 years of experience in E-Commerce, FMCG Sales, Sales Operations, Trade Marketing, Customer Service, or related commercial function.
• Experience working with retailer portals, e-commerce platforms, and marketplace customers is preferred.
• FMCG industry experience is highly desirable.
• Strong understanding of e-commerce operations, online execution, and key digital commerce performance metrics.
• Fluent in English; Arabic is considered an advantage.
• Advanced Microsoft Excel skills; experience with Power BI is preferred.
• Experience analyzing sell-out, stock, market, and performance data to support commercial decisions.

Responsabilidades

• Manage product listings, content accuracy, and assortment across assigned e-commerce customers and marketplaces, ensuring digital shelf excellence.
• Drive sales growth and execution excellence across e-commerce channels by monitoring performance and supporting business targets.
• Ensure full product distribution and availability while aligning growth strategies with customer and marketplace objectives.
• Execute promotions, campaigns, and online activations with monitoring of visibility, search rankings, and banners.
• Monitor stock availability, replenishment requirements, and inventory rotation with Supply Chain and Demand Planning teams.
• Coordinate urgent deliveries, manage exception handling, and follow up on out-of-stock situations to maintain service levels.
• Manage customer relationships through regular business reviews, customer meetings, and continuous collaboration with e-retail partners.
• Support customer satisfaction by resolving operational issues, complaints, and service escalations in a timely manner.
• Coordinate content updates, artwork approvals, and product information management across platforms.
• Monitor statements of account, collections, credit notes, and financial reconciliation activities for account management.
• Work closely with Sales, Marketing, Finance, Customer Service, Quality, Supply Chain, and external teams to deliver objectives.

Conocimientos

E-commerce operations

Analytical thinking

Stakeholder management

Multitasking

Communication

Educación

Bachelor's degree in Business Administration, Marketing, Commerce, Supply Chain, or related discipline

Herramientas

Excel

Power BI

Descripción del empleo

MBRF Global Foods Company is seeking a results-driven E-commerce Operations Specialist in Mexico City. You will manage product listings, ensure content accuracy, drive sales across marketplaces, and coordinate with Sales, Marketing, Finance, and Supply Chain to meet targets.

The role emphasizes performance monitoring, promotions, inventory alignment, and customer relationship management with e-retail partners to sustain excellent service levels.