Sales Executive - E-commerce

BRF; Ciudad de México; On-site; MXN 420,000 - 720,000; Full time

Job summary

MBRF Global Foods Company is seeking a results-driven E-commerce Operations Specialist in Mexico City. You will manage product listings, ensure content accuracy, drive sales across marketplaces, and coordinate with Sales, Marketing, Finance, and Supply Chain to meet targets.

The role emphasizes performance monitoring, promotions, inventory alignment, and customer relationship management with e-retail partners to sustain excellent service levels.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, Supply Chain, or related discipline.
• 2-5 years of experience in E-Commerce, FMCG Sales, Sales Operations, Trade Marketing, Customer Service, or related commercial function.
• Experience working with retailer portals, e-commerce platforms, and marketplace customers is preferred.
• FMCG industry experience is highly desirable.
• Strong understanding of e-commerce operations, online execution, and key digital commerce performance metrics.
• Fluent in English; Arabic is considered an advantage.
• Advanced Microsoft Excel skills; experience with Power BI is preferred.
• Experience analyzing sell-out, stock, market, and performance data to support commercial decisions.

Responsibilities

• Manage product listings, content accuracy, and assortment across assigned e-commerce customers and marketplaces, ensuring digital shelf excellence.
• Drive sales growth and execution excellence across e-commerce channels by monitoring performance and supporting business targets.
• Ensure full product distribution and availability while aligning growth strategies with customer and marketplace objectives.
• Execute promotions, campaigns, and online activations with monitoring of visibility, search rankings, and banners.
• Monitor stock availability, replenishment requirements, and inventory rotation with Supply Chain and Demand Planning teams.
• Coordinate urgent deliveries, manage exception handling, and follow up on out-of-stock situations to maintain service levels.
• Manage customer relationships through regular business reviews, customer meetings, and continuous collaboration with e-retail partners.
• Support customer satisfaction by resolving operational issues, complaints, and service escalations in a timely manner.
• Coordinate content updates, artwork approvals, and product information management across platforms.
• Monitor statements of account, collections, credit notes, and financial reconciliation activities for account management.
• Work closely with Sales, Marketing, Finance, Customer Service, Quality, Supply Chain, and external teams to deliver objectives.

Skills

E-commerce operations

Analytical thinking

Stakeholder management

Multitasking

Communication

Education

Bachelor's degree in Business Administration, Marketing, Commerce, Supply Chain, or related discipline

Tools

Excel

Power BI

Job description

Search our open positions and join one of the world's leading food companies!

How about building your career at one of the world’s largest food companies?
Come work at MBRF, a company present in the lives of thousands of families around the world. From the simplest moments to the most special ones, we nourish life through quality, innovation, and the people who make everything happen.

What will you be doing at MBRF?

• Manage product listings, content accuracy, and assortment across assigned e-commerce customers and marketplace platforms, ensuring excellent digital shelf execution.
• Drive sales growth and execution excellence across e-commerce channels by monitoring performance and supporting the achievement of business targets.
• Ensure full product distribution and availability while aligning MBRF growth strategies with customer and marketplace objectives.
• Execute promotions, campaigns, and online activations while monitoring visibility, search rankings, banners, and overall online performance.
• Monitor stock availability, replenishment requirements, and inventory rotation in collaboration with Supply Chain and Demand Planning teams.
• Coordinate urgent deliveries, manage exception handling, and follow up on out-of-stock situations to maintain service levels.
• Manage customer relationships through regular business reviews, customer meetings, and continuous collaboration with e-retail partners.
• Support customer satisfaction by resolving operational issues, complaints, and service-related escalations in a timely manner.
• Coordinate content updates, artwork approvals, and product information management to ensure accuracy across all platforms.
• Monitor statements of account, collections, credit notes, and financial reconciliation activities to ensure effective account management.
• Work closely with Sales, Marketing, Finance, Customer Service, Quality, Supply Chain, and external customer teams to deliver business objectives.

What kind of profile are we looking for?

• Bachelor’s degree in Business Administration, Marketing, Commerce, Supply Chain, or a related discipline.
• 2-5 years of experience in E-Commerce, FMCG Sales, Sales Operations, Trade Marketing, Customer Service, or a related commercial function.
• Experience working with retailer portals, e-commerce platforms, and marketplace customers is preferred.
• FMCG industry experience is highly desirable.
• Strong understanding of e-commerce operations, online execution, and key digital commerce performance metrics.
• Fluent in English; Arabic is considered an advantage.
• Advanced Microsoft Excel skills; experience with Power BI is preferred.
• Experience analyzing sell-out, stock, market, and performance data to support commercial decisions.

What competencies are key to this role?

• Strong commercial acumen and customer-focused mindset.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and strong execution skills.
• Proactive approach to issue resolution and continuous improvement.
• Strong financial awareness and ability to manage collections, reconciliations, and account-related processes.
• Ability to build productive and long-term customer relationships.

What can you expect from MBRF?

• Being part of a global, collaborative and dynamic working environment.
• Strong corporate culture with commitments to customers, employees and the communities we serve.
• Vertical, horizontal and cross-functional growth opportunities.
• Competitive compensation and benefits package.

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