Dispute Team Lead BTSSC-IM

AutoZone, Inc.; Chihuahua; On-site; MXN 335,000 - 670,000; Full time

Job summary

AutoZone de México is seeking a Dispute Research Supervisor to manage ECA issues and high-visibility disputes, reporting to the International Cash Applications Supervisor. The role focuses on timely resolution with top customer service standards.

You will supervise, train, and develop staff, analyze KPIs, and streamline processes by documenting policies and procedures to improve efficiency. Strong accounting knowledge and communication are essential.

Qualifications

• A Bachelor's degree (BA, BS) in Accounting or equivalent.
• Strong research and analysis skills.
• Excellent written and verbal communication and negotiation skills.
• Strong interpersonal skills with proven dispute resolution ability.
• Knowledge of accounting practices and accounts receivable reconciliation.
• Advanced computer skills including MS Word, Excel, and PowerPoint.

Responsibilities

• Work incoming ECA issues and high visibility disputes.
• Supervise, lead, monitor, train, and develop staff.
• Develop, analyze, and communicate KPIs for the team.
• Evaluate, approve and report performance bi-weekly and periodically.
• Identify opportunities to streamline processes; develop, document, and communicate policies and procedures.

Skills

Research & analysis

Communication skills

Interpersonal skills

Negotiation skills

Education

Bachelor's degree (BA/BS) in Accounting

Tools

MS Word

Excel

PowerPoint

Job description

The Dispute Research Supervisor will report directly to the International Cash Applications Supervisor and will be responsible for overseeing ECA issues and unreconciled Transactions/Disputes to ensure timely resolution with the highest standards of Customer Service.

RESPONSIBILITIES

• Work incoming ECA issues and high visibility disputes.
• Supervise, lead, monitor, train, and develop staff
• Develop, analyze, and communicate key performance indicators for team.
• Evaluate, approve and report performance activity bi-weekly and periodically.
• Identify and participate in opportunities to streamline processes; including developing, documenting, and communicating policies and procedures

REQUIREMENTS

• Level of formal education: A Bachelor's degree (BA, BS) or equivalent.
• Area of study: Accounting, Business, or equivalent related experience in account management for a large organization
• Type of experience:
• Strong research and analysis skills
• Great written and verbal communication and negotiation skills
• Strong interpersonal skills with proven dispute resolution ability
• Knowledge of accounting practices and accounts receivable reconciliation
• Advanced computer skills including MS Word, Excel, PowerPoint, and the use of data sources to gather required information for analysis and reporting

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Info

• Job Identification 165517
• Posting Date 10/21/2026, 04:21 PM
• Job Schedule Full time
• Locations Ave Hemingway 11517-A, Chihuahua, CHIH, 31109, MX