Director of Spa & Wellness – Lead Luxury Resort Experience

Four Seasons; La Ribera; On-site; MXN 1,600,000 - 2,500,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive plan for managerialNe

Shuttle service to the resort

Job summary

Four Seasons East Cape is seeking a Director of Spa, Fitness Center, and Kids Club to lead operations, drive sales, and ensure top-tier guest experiences at our resort on the Baja California peninsula.

You will oversee strategic leadership, financial management, and cross-department collaboration to deliver outstanding service, safety, and brand standards, while developing teams and programs to maximize revenue.

Qualifications

• 8–10 years of progressive management experience in spa, fitness, and/or kids' programs within a resort or luxury hotel.
• 4–5 years in leadership positions in the wellness industry.
• Proven ability to lead, mentor, and develop teams and achieve targets.
• Excellent interpersonal and communication skills; engaging guest service.
• Proficient with MS Office and spa management systems; strong numerical/analytical abilities.

Responsibilities

• Develop and implement strategies for SPA, Fitness Center, and Kids Club aligned with resort objectives.
• Oversee scheduling, staffing, and workflows to maximize efficiency and profitability.
• Ensure exceptional service, resolve concerns, and design promotions, packages, and loyalty programs.
• Recruit, train, motivate, and evaluate staff, fostering a professional work culture.
• Maintain SOPs, manuals, and training in service, safety, first aid, and brand standards.
• Ensure cleanliness, maintenance, safety, and functionality of all areas and equipment.
• Collaborate with Sales and Marketing on campaigns, partnerships, and revenue initiatives.
• Manage budgets, payroll, operating costs, inventories, and growth opportunities.
• Provide clear performance reports to General Management and coordinate with other departments.

Skills

Leadership

Spa Management

Staff Development

Guest Experience

Budgets

Operations

English Proficiency

MS Office

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera

Book4Time

Birch Street

Abrhil Soft

Job description

Four Seasons East Cape is seeking a Director of Spa, Fitness Center, and Kids Club to lead operations, drive sales, and ensure top-tier guest experiences at our resort on the Baja California peninsula.

You will oversee strategic leadership, financial management, and cross-department collaboration to deliver outstanding service, safety, and brand standards, while developing teams and programs to maximize revenue.