Digital Farming Customer Success Specialist

Netafim; Región Centro; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Netafim is seeking a dedicated Customer Success Representative for its Digital Farming (GrowSphere) platform. You will onboard new customers, drive adoption, and provide ongoing support to help growers integrate the GrowSphere tools into daily operations.

You will serve as the main contact for customers, conduct scheduled calls, and collaborate with sales, technical, and field teams to ensure a seamless experience. English proficiency is essential; Spanish is a plus.

Formación

• Read, write, and speak English clearly and professionally.
• Spanish language skills are a strong plus.
• Strong verbal and written communication skills; comfortable with calls/virtual meetings.
• Proficient with or willing to learn CRM systems and standard office tools.

Responsabilidades

• Proactively schedule and conduct onboarding sessions for new GrowSphere customers.
• Maintain regular follow-ups to review system usage and success.
• Help growers understand and utilize the GrowSphere platform effectively.
• Explain technical concepts in a grower-friendly way and document outcomes clearly.
• Collaborate with sales, technical, and field teams to ensure a smooth customer experience.

Conocimientos

English communication

Spanish language

Phone/virtual meetings

Independent work

Educación

High School Diploma or equivalent

Agricultural coursework preferred

Herramientas

CRM systems

Microsoft Outlook

Excel

Word

Descripción del empleo

Netafim is seeking a dedicated Customer Success Representative for its Digital Farming (GrowSphere) platform. You will onboard new customers, drive adoption, and provide ongoing support to help growers integrate the GrowSphere tools into daily operations.

You will serve as the main contact for customers, conduct scheduled calls, and collaborate with sales, technical, and field teams to ensure a seamless experience. English proficiency is essential; Spanish is a plus.