Desktop Support Specialist- Onsite

Noblesoft Technologies Inc.; Mexicali; Presencial; MXN 156.000 - 234.000; Jornada completa

Descripción de la vacante

Noblesoft Technologies Inc. seeks an on-site Contract Desktop Support technician to handle end-user hardware/software issues and maintain smooth operations in a corporate setting. You will troubleshoot Windows 10/11, manage tickets in ServiceNow, and support AD and Office applications.

The role requires 1-3+ years in enterprise desktop support, solid ITSM knowledge, and excellent communication skills to assist users across departments on-site five days a week.

Formación

• 1-3+ years of enterprise desktop support experience.
• Strong Windows 10/11 troubleshooting skills.
• Experience using ServiceNow or similar IT ticketing platform.
• Familiar with ITSM processes and best practices.
• Understanding of basic networking concepts and connectivity.
• Active Directory administration and support experience.
• Proficient with Microsoft Office apps (Outlook, Word, Excel, Exchange).
• Excellent communication and customer service abilities.

Responsabilidades

• Provide on-site desktop support in an enterprise environment.
• Troubleshoot PC hardware, software, and desktop-related issues.
• Manage incidents via ServiceNow or equivalent system.
• Assist with AD administration and user access control.
• Support Office applications and email tooling for end users.
• Communicate effectively with users and document solutions.

Conocimientos

Desktop support

PC troubleshooting

Windows support

ServiceNow

IT ticketing

ITSM processes

Active Directory

Microsoft Office

Descripción del empleo

Position: Contract

1-3+ years of experience providing desktop support in an enterprise environment.

Experience troubleshooting PC hardware, software, and desktop-related issues.

Strong experience supporting Microsoft Windows 10 and Windows 11 environments.

Experience using ServiceNow or a similar IT ticketing platform.

Working knowledge of ITSM processes and best practices.

Understanding of network connectivity, cabling, and basic networking concepts.

Experience with Active Directory administration and support.

Strong knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Exchange.

Excellent communication, troubleshooting, and customer service skills.

Ability to work fully on-site five days per week.