Desktop Support Technician L2

Excis Compliance; Victoria de Durango; Presencial; MXN 990.000 - 1.157.000; Jornada completa

Descripción de la vacante

A leading IT support company is hiring a Desktop Support Technician in Durango, Mexico. In this full-time role, you will provide IT support across multiple locations, manage hardware, software, and resolve incidents while ensuring user satisfaction. Ideal candidates will have strong communication skills and a minimum of 3 years experience in IT support, along with proficiency in key technologies.

Formación

• 3–5 years of experience in IT support roles.
• Proficiency with Windows 10, macOS, and Microsoft Office Suite.
• Ability to lift and move equipment up to 50 lbs.

Responsabilidades

• Provide IT support for incidents, service requests, and general queries.
• Deploy and maintain IT equipment, support application rollouts.
• Perform reporting tasks and manage internal IT documentation.

Conocimientos

Customer Service

Interpersonal Communication

Organizational Skills

Multitasking

Basic Networking Concepts

Herramientas

ServiceNow

Windows 10

macOS

Microsoft Office Suite

Descripción del empleo

1 week ago Be among the first 25 applicants

Direct message the job poster from Excis Compliance

Senior IT-Recruiter at Excis Compliance Ltd.

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT DURANGO, MEXICO!

Job Title: Desktop Support Technician L2 (Dispatch Hiring)

• Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)
• Hourly Rate: 25.50 USD for the first hour- 25.50 USD for every hour thereafter

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly.

• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.

• Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.

What you need:

• 3–5 years of experience in IT support roles
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
• Imaging and deploying Windows OS
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
• Experience supporting networked printers and AV systems
• Familiarity with asset management and inventory tracking
• Outstanding customer service and interpersonal communication skills
• Strong organizational and multitasking abilities
• Ability to lift and move equipment up to 50 lbs
• Must have a valid driver’s license and access to a personal vehicle

Why Join Us?

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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