Delivery Operations Analyst - Data-Driven & AI-Enabled

Didi; Ciudad de México; Hybrid; MXN 520,000 - 800,000; Full time

Job summary

DiDi Global Inc. is seeking a Delivery Operations Senior Analyst to support Entrega C2C daily fulfillment. You will stay close to couriers, use data to identify problems, and translate insights into practical actions while owning goals through completion.

Responsibilities include pricing management, incentive planning, and cross-country collaboration with Product, Data, and Operations teams to drive efficiency and AI-enabled improvements in daily operations.

Qualifications

• 2+ years of experience in operations, logistics, last-mile delivery, mobility, e-commerce or a related field.
• Fluent to native proficiency in English and Spanish for cross-cultural collaboration.
• Advanced SQL and Excel/Google Sheets skills and ability to translate data into actionable insights.

Responsibilities

• Manage courier pricing to improve pricing effectiveness.
• Plan and execute courier incentives to ensure supply during peak periods.
• Monitor delivery fulfillment and courier performance using quantitative and qualitative data.
• Engage with couriers via field visits, interviews, surveys and focus groups to learn pain points.
• Identify operational problems, determine levers, and translate findings into action plans.
• Collaborate with Product, Data and Operations teams across countries to support launches and iterations.
• Follow up on actions, evaluate results, and adjust as needed.
• Incorporate AI into recurring workflows to improve efficiency.

Skills

SQL

Excel

Data analysis

Operations

Pricing

AI tools

Job description

DiDi Global Inc. is seeking a Delivery Operations Senior Analyst to support Entrega C2C daily fulfillment. You will stay close to couriers, use data to identify problems, and translate insights into practical actions while owning goals through completion.

Responsibilities include pricing management, incentive planning, and cross-country collaboration with Product, Data, and Operations teams to drive efficiency and AI-enabled improvements in daily operations.