Delivery Operations Analyst - AI-Driven, Hybrid

DiDi Global; Ciudad de México; Hybrid; MXN 420,000 - 640,000; Full time

Job summary

DiDi Global is seeking a Delivery Operations Senior Analyst to support Entrega C2C, our on-demand point-to-point delivery service. You will work closely with couriers and local operations, using data to identify problems and translate insights into actionable steps to hit goals.

Responsibilities include pricing optimization, incentive planning, and integrating AI into daily workflows to improve efficiency and performance across markets.

Qualifications

• 2+ years of experience in operations, logistics, last-mile delivery, mobility, e-commerce or a related field.
• Curiosity and willingness to learn about couriers, delivery operations, pricing, marketplace dynamics.
• Strong ability to translate data and field observations into actionable solutions.
• Ability to work with AI tools to improve daily operations.

Responsibilities

• Manage courier pricing to support the continuous improvement of pricing effectiveness.
• Plan and execute courier incentives to support supply availability during key business periods.
• Monitor delivery fulfillment and courier performance, using both quantitative and qualitative observations to identify problems and opportunities.
• Stay close to couriers through field visits, interviews, surveys and focus groups to understand their behaviors, experiences and pain points.
• Investigate operational problems, identify the relevant levers and translate findings into clear action plans.
• Collaborate with Product, Data and Operations teams across different countries to support product launches and iterations.
• Follow up on actions and projects, evaluate their results and make adjustments when needed.
• Incorporate AI into recurring workflows and help make daily operations more efficient.

Skills

Bilingual English/Spanish

Data-driven

Ownership & results

Tools

SQL

Excel

Google Sheets

Job description

DiDi Global is seeking a Delivery Operations Senior Analyst to support Entrega C2C, our on-demand point-to-point delivery service. You will work closely with couriers and local operations, using data to identify problems and translate insights into actionable steps to hit goals.

Responsibilities include pricing optimization, incentive planning, and integrating AI into daily workflows to improve efficiency and performance across markets.