Delivery Lead - México

dxctechnology; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

DXC Technology in Mexico City seeks an experienced Delivery Leader to own end-to-end service delivery for strategic accounts, ensuring SLAs, budgets, and business objectives are met. You will guide cross-functional teams, drive governance, risk mitigation, and continuous improvement while partnering with senior leaders to define transformation roadmaps and growth opportunities.

You will manage financial performance, optimize margins, and provide executive-level reporting.

Formación

• Bachelor's degree in IT, CS, Business, Engineering, or related field.
• 8+ years in IT services, managed services, or tech operations with at least 3+ years in a leadership role.
• Proven track record managing complex client engagements and large-scale ops.
• Strong client relationship management and executive stakeholder engagement.
• Experience with budgets, forecasts, and cost optimization.
• Deep understanding of service delivery governance, SLAs, and ITIL.

Responsabilidades

• Own end-to-end service delivery for one or multiple strategic client accounts, ensuring contractual commitments, service levels, and business objectives are met.
• Lead and develop cross-functional delivery teams, fostering accountability, collaboration, and improvement.
• Drive operational excellence through governance, performance management, risk mitigation, and service improvement initiatives.
• Collaborate with Account Delivery Managers, Technical Leads, and Project Managers to ensure seamless delivery and customer satisfaction.
• Monitor delivery performance via KPIs, SLAs, and customer satisfaction metrics; manage incidents and escalations.
• Drive service transformation, automation, process optimization, and adherence to industry best practices.

Conocimientos

Leadership

Stakeholder management

Budgeting

Forecasting

SLA governance

ITIL knowledge

Strategic thinking

Communication

Problem solving

Cross-functional collaboration

Educación

Bachelor's degree or equivalent

Descripción del empleo

Job Description:

At DXC we use the power of technology to deliver mission‑critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success, and everyone delivers world-class service and has opportunities to grow and learn.

WHAT YOU’LL DO

• Own end-to-end service delivery for one or multiple strategic client accounts, ensuring contractual commitments, service levels, and business objectives are consistently achieved or exceeded.
• Lead and develop cross-functional delivery teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Drive operational excellence through effective governance, performance management, risk mitigation, and service improvement initiatives.
• Partner closely with Account Delivery Managers, Technical Leads, Project Managers, and lead teams to ensure seamless service execution and customer satisfaction.
• Monitor and manage delivery performance through KPIs, SLAs, operational metrics, customer satisfaction measures, and financial targets.
• Identify, assess, and proactively mitigate delivery risks, ensuring business continuity and service stability.
• Manage incident, problem, and escalation management activities, ensuring timely resolution and clear customer communication.
• Manage account financial performance, including budgeting, forecasting, revenue realization, cost optimization, and margin improvement initiatives.
• Support business growth by identifying upsell, cross-sell, and service expansion opportunities within existing client accounts.
• Collaborate with senior leadership to define strategic objectives, transformation roadmaps, and operational priorities.
• Drive service transformation, automation, process optimization, and adoption of industry best practices.
• Ensure compliance with organizational policies, security standards, regulatory requirements, and contractual obligations.
• Provide executive-level reporting and regular business reviews, presenting delivery performance, operational challenges, risks, and improvement plans to internal and external stakeholders.
• Stay informed on industry trends, emerging technologies, and market dynamics to continuously enhance service delivery capabilities.

WHO YOU ARE

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field, or equivalent professional experience.
• 8+ years of experience in IT services, managed services, infrastructure, applications, or technology operations, with at least 3+ years in a leadership role overseeing service delivery teams.
• Proven track record managing complex client engagements, delivery organizations, and large-scale operational environments.
• Strong experience in client relationship management and executive stakeholder engagement.
• Demonstrated ability to manage budgets, financial performance, forecasts, and cost optimization initiatives.
• Deep understanding of service delivery frameworks, governance models, SLA management, and operational excellence practices.
• Experience leading geographically distributed and multidisciplinary teams in fast-paced environments.
• Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Excellent communication, presentation, negotiation, and conflict-resolution skills.
• Experience driving process improvement, service transformation, automation, and organizational change initiatives.
• Knowledge of ITIL principles and service management best practices. ITIL certification is a plus.
• Ability to balance strategic thinking with hands‑on operational execution.
• Customer‑centric mindset with a strong focus on business outcomes and continuous improvement.
• Continuous learner who stays current with industry trends, emerging technologies, and evolving customer needs.

PREFERRED QUALIFICATIONS

• Experience managing delivery for enterprise‑level clients in global or multinational environments.
• Experience in Infrastructure Services, Cloud, Digital Workplace, Network, Security, Applications, or Managed Services.
• PMP, ITIL, Agile, Scrum, Lean, or related certifications are highly desirable.
• Experience working within matrix organizations and leading large‑scale transformation programs.
• Proven ability to influence senior executives and build long‑term strategic partnerships.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. You will be joining a team that values learning, diversity, inclusion, strong ethics, and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.