Area Manager, Last Mile

Amazon Inc.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Amazon Inc. in Ciudad de México is hiring an Area Manager to lead last mile operations from a Delivery Station, ensuring 24/7 coverage and scalable performance. You will drive goals, analyze data, and mentor a team across cross-functional partners.

Responsibilities include setting strategy, improving processes with Lean tools, coordinating with PxT, On the Road, Finance, IT and Engineering, and delivering world-class delivery service to customers.

Qualifications

• Bachelor’s degree or equivalent, or 2+ years Amazon experience.
• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Speak, write, and read fluently in English.

Responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to customers, 24/7 operation.
• Driving operational goals and metrics for the Delivery Station; communicating the vision to the team.
• Presenting operational metrics to the senior leadership team.
• Solving problems to close gaps between performance and goals.
• Hire and develop top talent; create and implement a talent plan for the site.
• Collaborate with PxT, On the Road team, Finance, Loss Prevention, IT, ACES and Engineering.
• Set and communicate strategy and performance goals to maximize productivity.
• Partner with AMZL Delivery Station on road management to establish quality standards.
• Lead process improvements using Lean tools and cross-functional coordination.
• Communicate across areas to align goals and tasks for program success.

Skills

Leadership

Operations management

Performance management

Lean techniques

Cross-functional collaboration

English fluency

Education

Bachelor’s degree or equivalent

Job description

Description

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.

We are seeking an Area Manager to lead last mile operations in one of our Delivery Stations.

Your responsibilities:

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team

• Presenting operational metrics regularly to the senior leadership team

• Problem-solves for closing gaps between performance and goals

• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

• Works with key business partners such as PxT, On the Road team, Finance, Loss Prevention, IT, ACES and Engineering

The UTR team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.

The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.

Key job responsibilities

Setting and communicating the strategy and performance goals while ensuring productivity in facility is maximized through, training, analysis, and feedback of performance data on a periodic basis.

Partnering with the AMZL Delivery Station on the road (OTR) management team to establish and maintain quality control standards.

Proactively identifying and leading process improvement initiatives and Lean tools.

Cross functional coordination and task tracking.

Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.

Strategic planning and forecasting to appraise performance and problem resolution.

Ability to manage multiple complex projects simultaneously.

Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.

Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.

Ensuring procedures are followed for safety, building security and product loss prevention

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

• 3+ years of employee and performance management experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.