Datacenter Operations Pro – Onsite Mexico City

Demant; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Demant is seeking an experienced Infrastructure Operations Specialist for an on-site role in Mexico City. You will join a Datacenter Operations team supporting global Demant entities, delivering incident resolution, lifecycle management, and continuous improvement to ensure high availability.

The role requires hands-on expertise with VMware, backup solutions, servers, and PAM, in a fast-paced, global environment. Strong ITIL practices and English communication are essential.

Qualifications

• At least 5 years in an IT infrastructure environment.
• Hands-on experience with datacenter technologies and operational processes.

Responsibilities

• Provide 2nd line support for Demant companies worldwide, including incident troubleshooting and root-cause analysis.
• Fulfill service requests with proper prioritization based on impact and urgency.
• Collaborate with colleagues across global locations to ensure stable operation and follow up on incidents.
• Participate in infrastructure projects, platform upgrades, lifecycle management and improvement initiatives.

Skills

VMware vSphere

Backup solutions

Datacenter hardware

Citrix Virtual Apps & Desktops

PAM

Microsoft Server 2019-2025

ITIL

English communication

Job description

Demant is seeking an experienced Infrastructure Operations Specialist for an on-site role in Mexico City. You will join a Datacenter Operations team supporting global Demant entities, delivering incident resolution, lifecycle management, and continuous improvement to ensure high availability.

The role requires hands-on expertise with VMware, backup solutions, servers, and PAM, in a fast-paced, global environment. Strong ITIL practices and English communication are essential.