Data Automation & Analytics for Customer Support

HP; Tlaquepaque; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

HP Mexico is seeking a Customer Support – Data Automation Analyst to automate data flows and maintain data processing pipelines. You will work with internal stakeholders to address data needs, apply improvements, and troubleshoot workflows under guidance from senior team members.

The role emphasizes Python scripting, Power Automate, and Power BI to support financial data tracking and month-end close, with collaboration across time zones. 2–4 years’ relevant experience is preferred.

Formación

• 2–4 years of professional experience in data processing, automation, reporting, or related role.
• Hands-on experience maintaining scripts or automated workflows and troubleshooting routine data issues.

Responsabilidades

• Data Automation & Optimization: Develop and maintain automation for routine data flows using established tools and processes.
• Script Maintenance: Monitor, troubleshoot, and update existing Python scripts, Power Automate flows, and other data processing integrations.
• Process Improvement: Identify recurring manual tasks and contribute to automation projects and process enhancements.
• Customer Support: Assist internal customers with data requests, investigate issues, and communicate progress and resolutions clearly.
• Data Validation & Reconciliation: Collect and follow up on missing data, perform checks and reconciliations, monitor data quality, and investigate discrepancies.
• Month-End Support: Complete assigned data processing and validation activities, follow up on outstanding items, and support month-end close through completion.
• Documentation: Maintain clear documentation of scripts, workflows, checks, and troubleshooting steps.

Conocimientos

Python & Pandas

Power Automate

Power Query

Excel (pivot tables)

Power BI

Azure basics

Educación

Bachelor's degree in IT/CS/Engineering/Data Analytics

Herramientas

Python scripting

PBI

Descripción del empleo

HP Mexico is seeking a Customer Support – Data Automation Analyst to automate data flows and maintain data processing pipelines. You will work with internal stakeholders to address data needs, apply improvements, and troubleshoot workflows under guidance from senior team members.

The role emphasizes Python scripting, Power Automate, and Power BI to support financial data tracking and month-end close, with collaboration across time zones. 2–4 years’ relevant experience is preferred.