Customer Support Data & Automation Analyst

HP; Las Fuentes; Presencial; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

HP, Inc. is seeking an experienced Customer Support - Data Automation Analyst (Intermediate) to enhance data flows and automate processes in a finance context.

The role emphasizes Python scripting, Pandas data processing, and maintaining Power Automate/workflows to support accurate financial tracking and month-end close. You will collaborate with internal stakeholders to implement improvements, troubleshoot, and maintain clear documentation while ensuring data accuracy across multiple systems

Formación

• 2-4 years of professional experience in data processing and automation.
• Bachelor's degree in Information Technology, CS, Engineering, or data analytics.
• Proficient with Python, Pandas, Excel, Power Automate, and Power BI.

Responsabilidades

• Data Automation & Optimization: Develop and maintain automation for routine data flows using established tools and processes.
• Script Maintenance: Monitor, troubleshoot, and update existing Python scripts, Power Automate flows, and other data processing integrations.
• Process Improvement: Identify recurring manual tasks and contribute to automation projects and process enhancements.
• Customer Support: Assist internal customers with data requests, investigate issues, and communicate progress and resolutions clearly.
• Data Validation & Reconciliation: Collect and follow up on missing data, perform checks and reconciliations, monitor data quality, and investigate discrepancies.
• Month-End Support: Complete assigned data processing and validation activities, follow up on outstanding items, and support month-end close through completion.
• Documentation: Maintain clear documentation of scripts, workflows, checks, and troubleshooting steps.

Conocimientos

Excel

Formulas

Pivot tables

Data validation

Python

Pandas

Power Automate

Power Query

Power BI

Finance basics

Azure

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Power Automate

Power Query

Power BI

Azure

Descripción del empleo

Customer Support - Data Automation Analyst (Intermediate)

Job Summary: The Customer Support - Data Automation Analyst supports the automation and maintenance of data flows to improve efficiency and accuracy within business operations. This role requires practical experience with Python scripting, data processing, PBI and automation tools to support financial data tracking and allocation processes. The analyst works with internal stakeholders to address routine data needs, implement defined improvements, and troubleshoot existing workflows, with guidance from senior team members on complex issues.

Responsibilities

• Data Automation & Optimization: Develop and maintain automation for routine data flows using established tools and processes.
• Script Maintenance: Monitor, troubleshoot, and update existing Python scripts, Power Automate flows, and other data processing integrations.
• Process Improvement: Identify recurring manual tasks and contribute to automation projects and process enhancements.
• Customer Support: Assist internal customers with data requests, investigate issues, and communicate progress and resolutions clearly.
• Data Validation & Reconciliation: Collect and follow up on missing data, perform checks and reconciliations, monitor data quality, and investigate discrepancies.
• Month-End Support: Complete assigned data processing and validation activities, follow up on outstanding items, and support month-end close through completion.
• Documentation: Maintain clear documentation of scripts, workflows, checks, and troubleshooting steps.

Key Skills

• Intermediate proficiency: Excel, including formulas, pivot tables, and data validation.
• Working proficiency: Python and Pandas for data cleaning, processing, and routine automation; Power Automate and Power Query for maintaining and improving workflows.
• Basic to intermediate proficiency: Power BI maintenance, including data refresh monitoring and routine report updates.
• Desirable: Basic finance knowledge and exposure to Azure services.

Experience

2-4 years of professional experience, including at least 1 year in data processing, automation, reporting, or a related role. Hands-on experience maintaining scripts or automated workflows and troubleshooting routine data issues.

Education

Education Qualification: Bachelor's degree in Information Technology, Computer Science, Engineering, Data Analytics, or a related field, or equivalent relevant experience.

Key Traits

• Strong analytical and practical problem-solving skills.
• Detail-oriented, proactive, and adaptable.
• Customer-oriented, with clear communication skills.
• Comfortable seeking guidance when needed.

Additional Information

Location: Mexico. Requires collaboration across time zones. We seek a tech-savvy professional with practical automation experience, strong analytical skills, and a basic understanding of financial concepts. The ideal candidate can maintain and improve established data processes, ensure accuracy, and provide reliable support throughout month-end close.

Job Details

• Job - Finance
• Schedule - Full time
• Shift - No shift premium (Mexico)
• Travel - Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

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