Cybersecurity Support Engineer

Michael Page International México Reclutamiento Especializado S.A. De C.V; Xico; Remote; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary and incentives

Fully remote position

Professional development opportunities

Health, dental, and vision insurance

Collaborative team culture

Job summary

Michael Page International México Reclutamiento Especializado S.A. De C.V. is seeking a Customer Support Specialist to join a fully remote team, providing proactive, empathetic service via email, chat, and other channels from anywhere in the world.

You will resolve inquiries, document interactions in our CRM, and contribute to customer satisfaction while collaborating with a global team that values quality and clear communication.

Qualifications

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to manage multiple tasks and prioritize in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and escalate issues to appropriate departments for improvement.

Skills

Customer-focused

Problem solving

Multitasking

English proficiency

Tools

Helpdesk software

CRM systems

Job description

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.