Pcoe Support Engineer

Fls Global; Cancún; Híbrido; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & incentives

Fully remote position with flexible Wf

Professional development opportunities

Health, dental, and vision insurance

Descripción de la vacante

Fls Global is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social media.

Qualifications include proven customer support experience, excellent English communication, strong problem-solving abilities, and proficiency with CRM/helpdesk software.

Formación

• Prior experience in customer support or a similar role.
• Excellent written and spoken English.
• Strong problem-solving and customer-first mindset.
• Ability to multitask and prioritize in a remote setting.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond to customer inquiries via email, chat, and social media.
• Troubleshoot issues and resolve them to high customer satisfaction.
• Provide detailed information about products, services, and policies.
• Document interactions and resolutions in the CRM system.
• Identify trends and escalate issues to appropriate teams.

Conocimientos

Customer support experience

English proficiency

Problem solving

Remote work

CRM/Helpdesk software

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.