AI-First Global Technical Support Specialist

Infobip ltd.; México; Híbrido; MXN 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP stock options

Flexible hybrid work model

Performance-based bonuses

Career development programs

Work-life balance

Resumo da oferta

Infobip Ltd. is seeking a technically adept Customer Support specialist in Mexico to assist clients with complex queries. The role emphasizes problem solving, strong communication, and a client-first mindset in a fast-paced, hybrid work setup.

You will engage with clients, collaborate with engineering teams, and continuously learn to improve products and services. A passion for helping customers and the ability to navigate diverse tech stacks are essential.

Qualificações

• Minimum 2 years of experience in a technical customer support role.
• Experience with SQL, programming logic, and computer networks.
• Strong client focus and commitment to exceptional service.
• Ability to work in a fast-paced environment with competing priorities.
• Excellent communication in English and local language.

Conhecimentos

Technical support

SQL

Programming logic

Computer networks

Customer focus

Active listening

English proficiency

Local language fluency

Descrição da oferta de emprego

Infobip Ltd. is seeking a technically adept Customer Support specialist in Mexico to assist clients with complex queries. The role emphasizes problem solving, strong communication, and a client-first mindset in a fast-paced, hybrid work setup.

You will engage with clients, collaborate with engineering teams, and continuously learn to improve products and services. A passion for helping customers and the ability to navigate diverse tech stacks are essential.