Customer Support Specialist - Utility Services (4-months contract / Remote - Mexico or Central Time-based)

Utility-Profit; Lázaro Cárdenas; A distancia; MXN 137.000 - 164.000; Jornada completa

Descripción de la vacante

Utility Profit, in partnership with Sunroom Rentals, is hiring a Customer Support Specialist to assist renters with utility orders and explain options. This remote role is based from Mexico (or within 2 hours of US Central Time) on a 4-month contract with full-time hours.

You will communicate with renters by phone, text and email, perform follow-ups with renters and providers, and support clients as the team grows. Strong English and tech-savviness are required.

Formación

• Excellent communication and active listening skills.
• Fluent English with strong written and verbal abilities.
• Experience handling renter queries and coordinating with providers.
• Comfort with using multiple applications and CRM tools.
• Ability to work in a fast-paced, high-volume environment.

Responsabilidades

• Assist renter customers with placing utility orders and explaining options.
• Make outgoing calls to follow up with renters and utility providers.
• Proactively update team members on progress and outcomes.
• Maintain confidentiality and handle sensitive information securely.

Conocimientos

Excellent communication

Fluent English

Phone support

Customer-oriented

Tech-savvy

Multitasking

Sales awareness

Herramientas

CRM systems

Proprietary software

Descripción del empleo

Background

Sunroom Leasing partnered with property managers to lease homes. We found that the utility setup process was complicated for renters and property managers, so we created a standalone product for it. Utility Profit is on a mission to improve the experience of renting homes. We make it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. We’re building out our team and creating the future of moving.
Utility Profit partners with property managers, offering a unique 'found revenue' service to boost their earnings. Through our partnership, property managers stand to increase their profitability while enhancing their tenant’s move-in experience. Our headquarters are in Austin, TX, and we have a distributed team of 40+ talented employees.

Our Customer Support Specialist serves a variety of critical functions for Utility Profit renters, primarily working with renters to ensure that their utility orders are completed and verified. The position requires delivering stellar customer support and sales-adjacent activities and will work remotely from Mexico (or a location within 2 hours of US Central Time Zone) on an ongoing basis.

What you'll be doing:

• Inside Sales & Customer Support: You’ll assist our renter customers with placing utility orders and with explaining their options. You’ll communicate with renters by phone, text and email.

• Phone Support: You’ll make outgoing calls to follow up with renters and sometimes utility providers.

• Additional Client or Other Support: As time allows, you may also assist with other activities to support our clients and growing team.

Why you'll love working here:

• Innovative Company: You’ll be joining a small but growing team, at an extremely innovative company that is changing the real estate and utility market. You’ll work with creative leaders with a proven track record of creating successful companies.

• Supportive Team: We have an amazing team to help train you and support you as you advance.

• Modern technology: We’ve developed software & CRM systems to deliver the best client experience. We’re building tools from the ground up to make your job easier and more efficient.

• New School Real Estate: Awesome work environment at a company with an inspiring vision. With an expanding customer and partner base, you will be part of the new home leasing era!

• Growth Opportunities: We are expanding our teams quickly and hire from within as we grow!

• Diversity: Utility Profit & Sunroom Rentals value inclusion and diversity, and are committed to building a diverse workforce.

• 4-Months Contract: We’re looking for candidates who are available to work full-time hours with some weekend availability. This contract may be subject to renewal based on volume and performance.

• Communication: You are fluent in English and have great verbal and written communication skills. You're a good listener and pay attention to what renters say.

• Persistence & Follow-Up: You are driven to push for completion of the order process, and you are not afraid to reach out by phone, text and email to renters and utility companies if needed. You proactively update team members on your work.

• Trust-Worthy: You can maintain confidentiality and are experienced in handling sensitive information securely. You are willing to go through a standard background check as part of the onboarding process.

• Tech-Savvy: You are comfortable using and learning new technology. We have developed world-class proprietary software with many automated processes to help you do your work efficiently! You are used to having multiple applications and windows open while you work.

• Highly Organized: You are highly organized and able to track multiple moving pieces in a high-volume environment. You can multi-task with the best of them!

• Engaging and Empathetic: You are friendly, naturally outgoing and extroverted. You can easily interact with and engage potential renters. You understand the rewards as well as the challenges of the rental process from the renter’s perspective.

• Fast Thinker: You’re quick on your feet in the moment, and you don't get flustered by change. While you can follow a process and complete similar steps repeatedly, you're also good at adapting to change, whether it's a change in process or adjusting to a change in utility options presented to a renter, for example.

• Goal-Oriented: You enjoy working toward goals and being rewarded. You're naturally competitive and enjoy being good at what you do.

• You are excited to be part of a whole new way to rent homes, and want to grow with an awesome company!

Compensation: This contract offers a base rate of $800 USD per month, plus the opportunity to earn additional compensation through commissions based on performance. This structure provides the potential to increase your overall earnings as you grow and succeed in the role.

Please note that this is a remote, independent contractor opportunity. As a contractor, you’ll use your own equipment. Please note that this role is not eligible for company-sponsored employee benefits, such as health insurance, or retirement benefits.