Customer Service Representative - Tenant Relations

Nextshore

México

A distancia

MXN 128.507 - 154.208

Jornada completa

14 días+

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Descripción de la vacante

A property management firm is seeking a Customer Service Representative for remote work. The role involves being the first point of contact for tenants and handling inquiries, concerns, and maintenance requests. We're looking for someone with strong customer service skills and a detail-oriented mindset. Familiarity with property management software and MS Office is advantageous. This is a full-time position with a competitive hourly rate.

Formación

Customer service experience in property management or real estate is a plus.
Friendly, clear, and professional communication skills are essential.
Organized and detail-oriented approach to tasks is required.

Responsabilidades

Be the main point of contact for tenants via various communication methods.
Handle tenant concerns, maintenance requests, and inquiries positively.
Update and maintain tenant records in the system.

Conocimientos

Customer service experience

Great communication skills

Basic computer skills

Organizational skills

Problem-solving skills

Herramientas

MS Office

Property management software

Descripción del empleo

Customer Service Representative - Tenant Relations

️ Job Title: Tenant Relations – Customer Service Representative

Location: Remote

Type: Contractor Full-time

Hour Rate: 5-6 USD per hour

About Us

Our client is a property management company that believes in more than just managing buildings – they build great relationships with our tenants. We’re looking for someone who’s friendly, reliable, and enjoys helping people feel at home.

About the Role

As our Tenant Relations – Customer Service Representative, you’ll be the first point of contact for tenants. Whether it’s answering questions, solving a problem, or just making sure everything runs smoothly, you’ll play a big part in keeping our tenants happy. If you have customer service experience—especially in property management or real estate—even better!

What You’ll Do

Be the go-to person for tenants via phone, email, or in-person.
Handle questions, maintenance requests, and concerns with a positive, can-do attitude.
Keep tenant records up to date in our systems.
Work with our maintenance, leasing, and accounting teams to get things done quickly.
Help with lease renewals and move-in/move-out processes.
Follow up on open requests to make sure nothing falls through the cracks.

What We’re Looking For

Customer service experience (property management or real estate experience is a plus, but not required).
Great communication skills—friendly, clear, and professional.
Comfortable using computers, email, and basic software (MS Office; property management software is a plus).
Organized and detail-oriented.
Problem-solver with a positive attitude.

Seniority level