Customer Success & Support Associate

UPS; Ciudad de México; On-site; MXN 201,000 - 312,000; Full time

Job summary

UPS in Mexico City is seeking a permanent customer service professional to join our team. The role focuses on delivering excellent support to multiple groups and ensuring the timely and accurate handling of projects and requests.

The position involves documenting incoming customer concerns, investigating evidence, and resolving cases, with additional tasks as assigned to support operations and overall efficiency. This is a permanent, on-site role within a dynamic logistics environment.

Qualifications

• Provides customer service to multiple groups.
• Documents incoming information and investigates cases until resolution.
• Performs other tasks as requested.

Responsibilities

• Deliver excellent customer service to multiple groups.
• Document customer concerns and investigate to resolve cases.
• Assist with additional tasks to support operations.

Skills

Customer service

Communication

Job description

UPS in Mexico City is seeking a permanent customer service professional to join our team. The role focuses on delivering excellent support to multiple groups and ensuring the timely and accurate handling of projects and requests.

The position involves documenting incoming customer concerns, investigating evidence, and resolving cases, with additional tasks as assigned to support operations and overall efficiency. This is a permanent, on-site role within a dynamic logistics environment.