Puebla - Customer Support Representative and Sales

TaskUs, Inc.; Tlaxcalancingo (San Bernardino); On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Medical insurance

Education support

Vacation days

Birthday leave

Life coaching

Online therapy

Mindfulness activities

Gym membership

EAP 24/7

Weekly pay

Food vouchers

Monthly bonuses

Referral program

Job summary

TaskUs in Mexico is seeking a RidiculouslyGood Teammate for our customer support team. You will handle inbound and outbound calls and provide timely responses via email and live chat, guiding customers to resolution with professionalism.

You will follow client Quality Guidelines, strive for high satisfaction, document interactions, and contribute to a welcoming, growth-oriented workplace. We value reliability, teamwork, and a customer-first mindset.

Qualifications

• Provide accurate and timely responses to inquiries via phone, email and chat.
• Resolve customer issues following client guidelines to ensure satisfaction.
• Contribute to high customer satisfaction and experience.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Respond to emails and live chats promptly and accurately.
• Manage and resolve customer complaints per guidelines.

Skills

Call handling

Email support

Live chat support

Customer service

Quality guidelines

Job description

We are looking for a #RidiculouslyGood Teammate! Could that be you?

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

What do we offer?

Private medical insurance for you and your family:

• Dental & Vision
• Minor medical insurance (Doctors appointments, psychologist, laboratories, xrays & medicines)
• Major medical insurance (Surgeries, refractive, natural birth, C-Section, and more!)
• Life insurance

Education:

• Next-Gen: Get an extra bonus every semester to support your children's education
• College discounts

Work-Life Balance:

• 12 self-managed vacation days (you don't have to wait 1 year to start using your days off!)
• Birthday leave!

Wellness & Resiliency programs:

• Life Coaching Sessions
• Online therapy sessions
• Onsite mindfulness activities
• Gym Memberships
• Psychologist
• Employee Assistance Program with 24/7 access to online therapy and legal assistance

And more...

• 2 consecutive days off
• Non-rotative schedule
• Weekly pay
• Growth opportunities
• Food vouchers
• Monthly bonuses
• Referral program (invite your friends now!)

Curious about our #RidiculouslyRefreshing team? Come Join Us!

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.