Customer Care Representative MX

Core Code io; Acapulco; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a customer-focused and professional Customer Care Representative to support customers through their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

Responsibilities include responding to inquiries via email, chat, phone and other channels; providing accurate information; assisting with orders,

Formación

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Empathy, patience, and a customer-first mindset.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and work toward effective resolutions.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company policies, procedures, and customer care standards.
• Identify recurring customer concerns and communicate relevant feedback to internal teams.
• Maintain a positive, professional, and empathetic approach in every customer interaction.
• Collaborate with internal teams to ensure a smooth and consistent customer experience.

Conocimientos

Communication

Customer care

Empathy

Active listening

Descripción del empleo

We are seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and work toward effective resolutions.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company policies, procedures, and customer care standards.
• Identify recurring customer concerns and communicate relevant feedback to internal teams.
• Maintain a positive, professional, and empathetic approach in every customer interaction.
• Collaborate with internal teams to ensure a smooth and consistent customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening skills.

  Requirements

  • Previous experience in customer care, customer service, customer support, call center, or a similar role.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a remote team.
  • Ability to manage multiple customer interactions while maintaining service quality.
  • Reliable internet connection and a suitable setup for remote work.
  • Professional, positive, and customer-oriented attitude.
  • English proficiency is required if the position involves supporting English-speaking customers.
  • By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.