Customer Success Manager - Fintech API & Onboarding

Conduit; México; A distancia; MXN 400.000 - 800.000; Jornada completa

Descripción de la vacante

Conduit is building the infrastructure layer for cross-border payments. We are hiring a Customer Success specialist who will be the primary contact for API and dashboard clients, owning onboarding from kickoff through live transactions, and identifying opportunities to add value.

In this early-stage role you will collaborate with Engineering, Product, Compliance, and Sales, automate repetitive work, and help shape how CS drives revenue and customer success at Conduit.

Formación

• 1–3 years of experience in customer success, implementation, or technical account management for fintech or API clients.
• Proven track record turning CS into revenue (expansion/retention).
• Ability to own onboarding journeys and drive customer outcomes.
• Comfort with technical concepts like API docs, webhooks, Postman.

Responsabilidades

• Serve as the primary point of contact for production support, onboarding, and activations for our API and dashboard clients.
• Own the client onboarding journey, from kickoff and technical integration through compliance review and first live transactions.
• Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to prevent recurrence.
• Collaborate across Engineering, Product, Compliance, Operations, and Sales to deliver a world-class customer experience.
• Drive engagement with existing clients, learn their roadmaps, and identify opportunities to expand Conduit usage and revenue.
• Work with CRM and marketing tools to optimize client communications and data.
• Spot repetitive work and replace it with automations, playbooks, and documentation to scale the team.
• Track client health and usage, and feed product feedback to shape Conduit's roadmap.

Conocimientos

Customer success

API client management

Technical AM

Onboarding

CRM experience

English fluency

Herramientas

HubSpot

Pylon

Descripción del empleo

Conduit is building the infrastructure layer for cross-border payments. We are hiring a Customer Success specialist who will be the primary contact for API and dashboard clients, owning onboarding from kickoff through live transactions, and identifying opportunities to add value.

In this early-stage role you will collaborate with Engineering, Product, Compliance, and Sales, automate repetitive work, and help shape how CS drives revenue and customer success at Conduit.