Customer Success Manager

Intangles North America; Ciudad de México; On-site; MXN 400,000 - 700,000; Full time

Job summary

A tech company is hiring a Customer Success Manager to oversee pilot operations in Mexico. The role involves establishing work plans, improving performance metrics, and ensuring customer satisfaction. Candidates should have a college degree, fluency in English and Spanish, and at least three years of experience managing projects in a related field. Willingness to travel is required.

Qualifications

• College degree required.
• Fluent in English and Spanish.
• 3 years experience as Customer Success Manager.
• Knowledge of automotive engines/mechanics.
• Willing to travel up to 2 weeks per month.

Responsibilities

• Establish work plans according to company objectives.
• Analyze and improve performance metrics.
• Provide training and personalized customer support.
• Present results and action plans periodically.
• Periodically present results and action plans.
• Identify opportunities and contribute to projects aligned with mission and values.

Skills

Advanced English

Customer Success Manager experience

Automotive knowledge

Training experience

Strong communication

Written English & Spanish

Heavy duty mechanical knowledge

Willingness to travel

Education

College degree

Job description

Hiring Exceptional Talent | Unicorn Hunter

Position Objective: Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities:

• Establish work plans for the areas under your responsibility according to the company's objectives.
• Review, analyze and improve the performance metrics of the areas in charge.
• Attention and follow-up to cases that require personalized attention.
• Review, control and carry out strategies that lead to compliance with the established objective.
• Provide continuity to skill growth to the customers.
• Periodically present results and action plans.
• Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective.

Desired skills:

• College degree.
• Advanced English.
• Customer Success Manager with 3 years of experience in Trainer, Implementation and Monitoring of Projects.
• Automotive (engines, mechanical) knowledge.
• Training experience.
• Willing to travel up to 2 weeks a month.
• Good communication skills, friendly and personable while being a quick learner.
• Written English and Spanish mandatory.
• Heavy duty mechanical knowledge.

Seniority level

Mid-Senior level.

Employment type

Full-time.

Job function

Customer Service in the Software Development industry.