Customer Support Manager - Aerospace Industry

Michael Page International México Reclutamiento Especializado S.A. de C.V; Ciudad de México; Hybrid; MXN 800,000 - 1,200,000; Part time

Benefits offered by this job

Hybrid work model

Based in Mexico City

Competitive base salary

Job summary

Michael Page International México Reclutamiento Especializado S.A. de C.V busca un/a Customer Support Manager para gestionar cuentas clave en Latinoamérica, con exposición a clientes gubernamentales, institucionales y militares, y para coordinar operaciones entre equipos.

El/la candidato/a ideal debe tener al menos 3 años de experiencia en servicios B2B, experiencia en gestión de contratos, inglés avanzado, visión de negocio y disponibilidad para viajar, en un entorno multinacional.

Qualifications

• Bachelor's degree completed.
• Minimum 3 years of relevant professional experience, ideally within B2B services, Customer Support, Account Management or a related function.
• Strong experience managing and developing B2B customer accounts.
• Proven experience in contract negotiation and/or contract management.
• Previous exposure to government, institutional or military accounts is highly valued.
• Advanced English is essential.
• High degree of autonomy, ownership and decision-making ability.
• Availability to travel and visit customers.
• Valid driver's license.
• Experience in aerospace, aviation, defense, MRO, manufacturing or related industries is desirable.
• Knowledge of MRO processes and long-term service contracts is an advantage.
• Experience working within a multinational environment is desirable.
• Portuguese and/or French would be considered a plus.

Responsibilities

• Manage and develop key customer accounts across Latin America, with exposure to government, institutional and military customers.
• Act as the main point of contact between customers and the company, ensuring effective communication and coordination.
• Build and maintain long-term B2B customer relationships.
• Prepare commercial proposals and participate in contract negotiations and management.
• Identify upselling and cross-selling opportunities within existing accounts.
• Promote service solutions and long-term support programs.
• Monitor contract performance and profitability.
• Coordinate customer requirements with international and corporate teams.
• Support the development of aftermarket, maintenance and MRO services.
• Manage customer requirements and projects end to end, coordinating with internal stakeholders.
• Visit customers and operational sites across the region.
• Combine a strong Customer Support mindset with a Business Development approach.

Job description

• Grow your career in a global aerospace company with international exposure.
• Build strategic relationships with key clients across Latin America.

Sobre nuestro cliente

International company within the aerospace and aviation industry, with operations in Mexico and a global presence. The company provides specialized customer support, maintenance and MRO services, working with strategic B2B, institutional and government customers.

Descripción

• Manage and develop key customer accounts across Latin America, with particular exposure to government, institutional and military customers.
• Act as the main point of contact between customers and the company, ensuring effective communication and coordination.
• Build and maintain long-term B2B customer relationships.
• Prepare commercial proposals and participate in contract negotiations and contract management.
• Identify upselling and cross-selling opportunities within existing accounts.
• Promote service solutions and long-term support programs.
• Monitor contract performance and profitability.
• Coordinate customer requirements with international and corporate teams.
• Support the development of aftermarket, maintenance and MRO services.
• Manage customer requirements and projects from end to end, coordinating with different internal stakeholders.
• Visit customers and operational sites across the region as required.
• Combine a strong Customer Support mindset with a Business Development approach to further develop existing accounts.

Perfil buscado

A successful Customer Support Manager should have:

• Bachelor's degree completed.
• Minimum 3 years of relevant professional experience, ideally within B2B services, Customer Support, Account Management or a related function.
• Strong experience managing and developing B2B customer accounts.
• Proven experience in contract negotiation and/or contract management.
• Previous exposure to government, institutional or military accounts is highly valued.
• Advanced English is essential.
• High degree of autonomy, ownership and decision-making ability.
• Availability to travel and visit customers.
• Valid driver's license.
• Experience in aerospace, aviation, defense, MRO, manufacturing or related industries is desirable.
• Knowledge of MRO processes and long-term service contracts is an advantage.
• Experience working within a multinational environment is desirable.
• Portuguese and/or French would be considered a plus.

Qué Ofrecemos

• Competitive base salary.
• Variable compensation based on results.
• Benefits above law.
• Hybrid working model, based in Mexico City.

We look forward to receiving your application.