Customer Support Manager - Aerospace Industry

Michael Page International México Reclutamiento Especializado S.A. de C.V; Ciudad de México; Híbrido; MXN 800.000 - 1.200.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Based in Mexico City

Competitive base salary

Descripción de la vacante

Michael Page International México Reclutamiento Especializado S.A. de C.V busca un/a Customer Support Manager para gestionar cuentas clave en Latinoamérica, con exposición a clientes gubernamentales, institucionales y militares, y para coordinar operaciones entre equipos.

El/la candidato/a ideal debe tener al menos 3 años de experiencia en servicios B2B, experiencia en gestión de contratos, inglés avanzado, visión de negocio y disponibilidad para viajar, en un entorno multinacional.

Formación

• Bachelor's degree completed.
• Minimum 3 years of relevant professional experience, ideally within B2B services, Customer Support, Account Management or a related function.
• Strong experience managing and developing B2B customer accounts.
• Proven experience in contract negotiation and/or contract management.
• Previous exposure to government, institutional or military accounts is highly valued.
• Advanced English is essential.
• High degree of autonomy, ownership and decision-making ability.
• Availability to travel and visit customers.
• Valid driver's license.
• Experience in aerospace, aviation, defense, MRO, manufacturing or related industries is desirable.
• Knowledge of MRO processes and long-term service contracts is an advantage.
• Experience working within a multinational environment is desirable.
• Portuguese and/or French would be considered a plus.

Responsabilidades

• Manage and develop key customer accounts across Latin America, with exposure to government, institutional and military customers.
• Act as the main point of contact between customers and the company, ensuring effective communication and coordination.
• Build and maintain long-term B2B customer relationships.
• Prepare commercial proposals and participate in contract negotiations and management.
• Identify upselling and cross-selling opportunities within existing accounts.
• Promote service solutions and long-term support programs.
• Monitor contract performance and profitability.
• Coordinate customer requirements with international and corporate teams.
• Support the development of aftermarket, maintenance and MRO services.
• Manage customer requirements and projects end to end, coordinating with internal stakeholders.
• Visit customers and operational sites across the region.
• Combine a strong Customer Support mindset with a Business Development approach.

Descripción del empleo

• Grow your career in a global aerospace company with international exposure.
• Build strategic relationships with key clients across Latin America.

Sobre nuestro cliente

International company within the aerospace and aviation industry, with operations in Mexico and a global presence. The company provides specialized customer support, maintenance and MRO services, working with strategic B2B, institutional and government customers.

Descripción

• Manage and develop key customer accounts across Latin America, with particular exposure to government, institutional and military customers.
• Act as the main point of contact between customers and the company, ensuring effective communication and coordination.
• Build and maintain long-term B2B customer relationships.
• Prepare commercial proposals and participate in contract negotiations and contract management.
• Identify upselling and cross-selling opportunities within existing accounts.
• Promote service solutions and long-term support programs.
• Monitor contract performance and profitability.
• Coordinate customer requirements with international and corporate teams.
• Support the development of aftermarket, maintenance and MRO services.
• Manage customer requirements and projects from end to end, coordinating with different internal stakeholders.
• Visit customers and operational sites across the region as required.
• Combine a strong Customer Support mindset with a Business Development approach to further develop existing accounts.

Perfil buscado

A successful Customer Support Manager should have:

• Bachelor's degree completed.
• Minimum 3 years of relevant professional experience, ideally within B2B services, Customer Support, Account Management or a related function.
• Strong experience managing and developing B2B customer accounts.
• Proven experience in contract negotiation and/or contract management.
• Previous exposure to government, institutional or military accounts is highly valued.
• Advanced English is essential.
• High degree of autonomy, ownership and decision-making ability.
• Availability to travel and visit customers.
• Valid driver's license.
• Experience in aerospace, aviation, defense, MRO, manufacturing or related industries is desirable.
• Knowledge of MRO processes and long-term service contracts is an advantage.
• Experience working within a multinational environment is desirable.
• Portuguese and/or French would be considered a plus.

Qué Ofrecemos

• Competitive base salary.
• Variable compensation based on results.
• Benefits above law.
• Hybrid working model, based in Mexico City.

We look forward to receiving your application.