Customer Success Coordinator - MEX

Colonial Group; Monterrey; Híbrido; MXN 268.000 - 379.000; Jornada completa

Descripción de la vacante

GlobalTranz seeks a Customer Success Coordinator to manage daily account operations and ensure top-tier service as part of a hybrid team in Monterrey. You will work with teammates to ensure timely processing, shipping accuracy in the TMS, and adherence to client contracts.

Ideal candidates have 1–2 years in logistics or related fields and strong communication. Join a collaborative environment with in-office presence required on a hybrid schedule, and contribute to customer satisfaction and

Formación

• Detail-oriented with a focus on accuracy and process adherence.
• Willingness to learn quickly and apply coaching.
• Proactive in handling daily tasks and deadlines.
• Available after-hours for urgent issues as needed.
• Excellent time management and organizational skills.
• Strong written and verbal communication abilities.
• Thrives in a team-based environment.
• Hybrid in-office schedule is required.

Responsabilidades

• Ensure account activities follow established SOPs.
• Verify shipments and appointments are correctly logged in the TMS.
• Support pod members to keep customers satisfied.
• Coordinate with finance collections per contracts and states.
• Collaborate with Carrier Sales to follow customer SOPs.
• Step in when colleagues are absent to manage accounts.
• Respond to customer emails and calls promptly.
• Proactively monitor shipments for on-time deliveries.

Conocimientos

Detail oriented

Willingness to learn

Proactive

After-hours availability

Time management

Written communication

Team-oriented

Hybrid schedule adaptability

Educación

Associate or Bachelor's degree preferred

1-2 years in customer service/operations/logistics

Descripción del empleo

PURPOSE

The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure all account activities are in accordance with established standard operating procedure for their assigned account
• Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success
• Assist their pod members in ensuring that their assigned customer(s) arealways satisfied in their partnership with GlobalTranz
• Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states
• Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines
• Capable of stepping in and managing their account(s)in the absence of respective team members
• Respond to all customer emails and phone calls within a timely fashion
• Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Extremely detail-oriented and goal-focused
• Willingness to learn on-the-fly while retaining coaching and training
• Proactivity toward daily tasks
• Available after-hours for any necessary customer urgent issues and needs that may occur
• Exceptional time management and organizational skills
• Demonstrate excellent written and verbal communication skills
• Excels in team-based environment
• Required to work a hybrid schedule including in-office hours

QUALIFICATIONS/EDUCATION

• Associate’s or bachelor’s degree preferred
• 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred
  

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment:Job is performed in a general office environment.

Physical Requirements

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)