Customer Success & Order Management Representative

Antal International; Apodaca; Híbrido; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

Antal International in Mexico is seeking a Customer Success Representative to support customers across Mexico and South America, acting as primary contact through the order lifecycle. The role is hybrid in Mexico, collaborating with Sales, Operations and Inventory Planning.

You will manage orders, coordinate with cross-functional teams, use SAP ERP, and ensure on-time fulfillment while delivering excellent service.

Formación

• 3-5 years of experience in Customer Success, Customer Service, Order Management, Inside Sales Support or Sales Operations within a B2B manufacturing or industrial environment.
• Experience managing customer orders from receipt through delivery.
• Hands-on experience using SAP ERP (required).
• Advanced English (written and spoken) is required.

Responsabilidades

• Build strong relationships with approximately 20 assigned customer accounts.
• Manage customer orders with high accuracy while ensuring an exceptional customer experience.
• Coordinate closely with Sales, Operations, Supply Chain and Inventory Planning to ensure on-time fulfillment.
• Provide product information, pricing support and order status updates.
• Resolve customer inquiries, delivery issues and billing-related questions.
• Monitor inventory availability and proactively communicate supply updates.
• Maintain accurate customer and order information within SAP.
• Support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities).
• Ensure service excellence while meeting established response-time KPIs.

Conocimientos

Customer Service

Order Management

Inside Sales Support

Sales Operations

Supply Chain

Herramientas

SAP ERP

Microsoft CRM

Descripción del empleo

Customer Success Representative | Mexico (Hybrid)

Join a global leader in industrial protective solutions.

Are you passionate about delivering an exceptional customer experience while collaborating across Sales, Supply Chain, Operations and Inventory Planning? If you thrive in a fast-paced B2B environment where customer satisfaction and operational excellence are equally important, we'd love to hear from you.

We are looking for a Customer Success Representative to support customers across Mexico and South America, serving as the primary point of contact throughout the order lifecycle- from order entry to successful delivery.

What you'll do

• Build strong relationships with approximately 20 assigned customer accounts.
• Manage customer orders with high accuracy while ensuring an exceptional customer experience.
• Coordinate closely with Sales, Operations, Supply Chain and Inventory Planning to ensure on-time fulfillment.
• Provide product information, pricing support and order status updates.
• Resolve customer inquiries, delivery issues and billing-related questions.
• Monitor inventory availability and proactively communicate supply updates.
• Maintain accurate customer and order information within SAP.
• Support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities).
• Ensure service excellence while meeting established response-time KPIs.

Success in this role means

• Responding to customer requests within 12 hours.
• Processing and attending customer orders within 24 hours.
• Delivering an outstanding customer experience across every interaction.

What we're looking for

• 3-5 years of experience in Customer Success, Customer Service, Order Management, Inside Sales Support or Sales Operations within a B2B manufacturing or industrial environment.
• Experience managing customer orders from receipt through delivery.
• Hands-on experience using SAP ERP (required).
• Experience with Microsoft CRM or similar CRM platforms is a plus.
• Strong understanding of supply chain, inventory coordination and customer order processes.
• Excellent communication, problem-solving and organizational skills.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• Advanced English (written and spoken) is required, as you will collaborate with regional and international stakeholders.

Preferred industry experience

We particularly welcome candidates from industries such as:

• Industrial Manufacturing
• Packaging
• Protective Films
• Chemicals
• Adhesives
• Automotive
• Building Materials

Work Model

• Hybrid
• Based in Mexico

If you enjoy building long-term customer relationships, coordinating cross-functional teams and making a direct impact on customer satisfaction, we'd love to connect with you.