Customer Success Account Executive

Keo Capital Ab; Xico; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

KEO Capital AB in Mexico City is seeking a high-energy, results-driven Customer Success Account Executive to bridge sales and delivery and expand our fintech client portfolio.

You will own the full sales cycle from outreach and qualification to negotiations and contract closing, manage key executive relationships, monitor account health, and collaborate with Operations, Product and Customer Success to ensure on-time delivery of promised solutions.

Formación

• Excellent communication and negotiation skills.
• Previous experience in B2B credit fintechs or B2B credit products is a must.
• High energy to handle a large volume of concurrent contacts and processes.
• Proactivity to identify bottlenecks and propose solutions.
• Previous experience in sales, as relationship manager or account manager roles is a strong plus.
• Advanced English level required.

Responsabilidades

• Identify, map, and pursue new business opportunities and strategic leads within the market to expand the company's client base.
• Lead the entire sales cycle for new accounts, from initial cold outreach and qualification to complex negotiations and contract closing.
• Analyze industry trends and competitor movements to identify untapped segments and potential areas for revenue growth.
• Manage a portfolio of existing accounts, building strong, trusted, and long-term relationships with key decision-makers (C-level/Directors).
• Deeply understand clients' business challenges and goals to offer new solutions, maximizing revenue and increasing account share-of-wallet.
• Proactively monitor account health and engagement metrics to anticipate risks, resolve bottlenecks, and prevent client turnover.
• Collaborate with the Operations, Product, and Customer Success teams to ensure smooth onboarding for new clients and seamless delivery of promised solutions.

Conocimientos

Communication

Negotiation

B2B credit fintechs

English proficiency

High energy

Account management

Descripción del empleo

Job Title and Location

Customer Success Account Executive KEO Capital AB Ciudad de México, Ciudad de México, MX

About the Opportunity

We are seeking a high-energy, results-driven B2B Account Executive to join our commercial team in Mexico City. In this role, you will be the bridge between strategic sales and operational excellence to expand our client portfolio. This position is ideal for someone with a strong commercial DNA who thrives in a fast-paced environment and possesses a sharp sense of urgency. If you are a communicator, highly organized, and eager to handle both active client relationship management and strategic prospecting, this is your opportunity to drive impact and grow within our business.

Key Responsibilities

• Identify, map, and pursue new business opportunities and strategic leads within the market to expand the company's client base;
• Lead the entire sales cycle for new accounts, from initial cold outreach and qualification to complex negotiations and contract closing;
• Analyze industry trends and competitor movements to identify untapped segments and potential areas for revenue growth;
• Manage a portfolio of existing accounts, building strong, trusted, and long-term relationships with key decision-makers (C-level/Directors);
• Deeply understand clients' business challenges and goals to offer new solutions, maximizing revenue and increasing account share-of-wallet;
• Proactively monitor account health and engagement metrics to anticipate risks, resolve bottlenecks, and prevent client turnover;
• Collaborate with the Operations, Product, and Customer Success teams to ensure smooth onboarding for new clients and seamless delivery of promised solutions.

Requirements and Qualifications

• Excellent communication and negotiation skills;
• Previous experience in B2B credit fintechs or B2B credit products (financial institucions) is a must;
• High energy to handle a large volume of concurrent contacts and processes;
• Proactivity to identify bottlenecks and propose solutions;
• Previous experience in sales, as relationship manager or account manager roles is a strong plus;
• Advanced English level required.