Customer Services Representative

DJ Orthopedics Services, SA de CV; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Job summary

Enovis Corporation seeks a capable customer service professional to manage patient payments and follow-ups, while coordinating with sales reps on returns. The role includes online chat assistance in Spanish and handling PHI securely under HIPAA guidelines.

You will work within established compliance policies and healthcare regulations, providing timely and accurate information to patients and insurers.

Qualifications

• 1-2 years of customer service experience.
• Experience with medical insurance is preferred.
• Attention to detail for information retrieval.
• A sense of urgency.
• Computer skills in using Microsoft Office suite.

Responsibilities

• Handle incoming calls from patients for payments or insurance-related assistance.
• Follow up on patient call reports about product returns and coordinate with Sales Representatives.
• Assist in online chat to collect payments from patients or provide Spanish-language support.
• Maintain HIPAA-protected patient information confidentially per company and government guidelines.
• Adhere to internal corporate compliance guidelines and healthcare regulations.

Skills

Customer service

Attention to detail

Office suite

Bilingual Spanish/English

Education

High school diploma

Tools

Microsoft Office

Job description

Who We Are

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

Encargado de la comunicación con pacientes para la toma de pago, dar seguimiento con los Representantes de Ventas de reporte de llamadas para confirmar los retornos y cancelaciones de producto.

FUNCIONES ESENCIALES. RESPONSABILIDADES ESPECIFICAS:

• Cumplir con la toma de llamadas entrantes de pacientes para la toma de pagos o asistencia a pacientes o representantes de seguros sobre las cuentas de los mismos pacientes.
• Dar seguimiento al reporte de llamadas de pacientes que regresan producto y verificar con los Representantes de ventas para tomar la acción adecuada dependiendo del resultado del seguimiento.
• Asistencia en el chat en línea para tomar pagos de pacientes o asistencia en español.
• Manejo de la Información Medica Protegida (PHI) del paciente de la forma mas confidencial conforme a los lineamientos de HIPAA.
• Se adhiere a todas las pautas internas de cumplimiento corporativo, las regulaciones de atención médica de la OIG y del gobierno y otras políticas de pago.

REQUISITOS: EXPERIENCIA, EDUCACION, HABILIDADES, CONOCIMIENTOS.

• High school Advanced English
• Experiencia de 1-2 años en atención al cliente.
• Experiencia con seguros médicos, preferible.
• Atención al detalle para la búsqueda de información.
• Sentido de urgencia.
• Habilidades computacionales en el uso de paquetería Office.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.