Insurance Services Team Lead - Customer Success

Integon Service Co.; Tijuana; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Integon Service Co. in Tijuana is seeking a Team Lead to blend customer service expertise with leadership duties. You will support daily operations, nurture team members, and handle escalated issues while partnering with leadership to improve performance and satisfaction.

The role emphasizes coaching on quality, documentation, and compliance, with a focus on insurance tracking and lender requirements. A fast-paced environment awaits a proactive leader.

Formación

• High School Diploma required.
• Strong communication, critical thinking, and problem-solving skills.
• Ability to lead, coach, and support team members in a fast-paced environment.

Responsabilidades

• Support leadership with departmental projects and process improvements.
• Provide coaching on call quality and documentation to representatives.
• Train and mentor team members on insurance tracking processes and policy reviews.
• Serve as a subject matter expert for complex inquiries from borrowers and lenders.
• Collaborate with internal departments and external partners to resolve escalated cases.

Conocimientos

Coaching

Leadership

Customer service

Problem solving

Communication

Educación

High School Diploma

Descripción del empleo

Integon Service Co. in Tijuana is seeking a Team Lead to blend customer service expertise with leadership duties. You will support daily operations, nurture team members, and handle escalated issues while partnering with leadership to improve performance and satisfaction.

The role emphasizes coaching on quality, documentation, and compliance, with a focus on insurance tracking and lender requirements. A fast-paced environment awaits a proactive leader.