Senior Customer Service Specialist – SAP/Salesforce

TE Connectivity Corporation; Tlalnepantla; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Health benefits

Stock Purchase Program

Job summary

TE Connectivity is seeking a Customer Service Specialist II to deliver frontline support to TE’s internal and external customers, communicating via phone, email, chat or social channels with a focus on timely, effective resolution and adherence to company guidelines.

Key duties include processing orders, quotations and RMAs, coordinating with Account Managers, maintaining detailed records, and driving improvements to service levels.

Qualifications

• 3+ years of relevant work experience.
• SAP or Salesforce system knowledge is required.
• Proficiency with MS Office applications.
• Advanced English (speaking and reading) required.
• Ability to work in a fast-paced, ever-changing environment.

Responsibilities

• Provide outstanding service to TE’s internal and external customers.
• Resolve customer requests in a timely manner.
• Handle customer concerns with appropriate solutions and follow-up.
• Process orders, quotations and RMAs following SOPs and timelines.
• Coordinate with Account Managers to plan activity and grow accounts.
• Maintain detailed records of interactions and transactions.

Skills

Analytical skills

Problem solving

Advanced English

3+ years experience

Ability to retain information

Tools

SAP

Salesforce

MS Office

Job description

TE Connectivity is seeking a Customer Service Specialist II to deliver frontline support to TE’s internal and external customers, communicating via phone, email, chat or social channels with a focus on timely, effective resolution and adherence to company guidelines.

Key duties include processing orders, quotations and RMAs, coordinating with Account Managers, maintaining detailed records, and driving improvements to service levels.