Customer Service Representative - Logistics / B2B (Remote) | Mexico

HireHawk Inc.; México; Híbrido; MXN 249.000 - 269.000; Jornada completa

Descripción de la vacante

HireHawk Inc. is seeking a Customer Operations Coordinator to support day-to-day operations for a New York-based business while working remotely from Mexico. You will verify sales orders, pricing, costs, and customer data, initially focusing on back-end tasks and gradually taking on more direct customer communication.

You’ll investigate any discrepancies, confirm details, and raise questions when information doesn’t add up, ensuring accuracy and efficiency in a fast-paced environment.

Formación

• Previous customer service or operational support experience.
• Advanced English across speaking, writing and reading.
• Strong numerical skills with percentages, costs and margins.
• Excellent accuracy when comparing orders, prices, costs, spreadsheets, and other business data.
• Ability to recognize unusual or incorrect figures and investigate them before proceeding.
• Professional written communication and confidence asking questions when information is unclear.

Responsabilidades

• Enter and review sales orders accurately, ensuring complete information before processing.
• Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other costs.
• Identify pricing, cost, margin, and order discrepancies before they cause issues.
• Perform basic calculations involving percentages, costs, margins, multiplication, and division to verify orders.
• Investigate inconsistent information and escalate for resolution.
• Maintain high accuracy while handling large volumes of order data.
• Support customer inquiries professionally via email as you learn the business.
• Gradually handle occasional inbound/outbound customer calls as comfortable with products and processes.
• Learn workflows to recognize when something does not look right.

Conocimientos

Advanced English

Numerical skills

Attention to detail

Written communication

Questioning when unclear

Herramientas

Spreadsheets

Order management platforms

ERP systems

Descripción del empleo

• Job Type: Full-time, long-term contractor
• Workplace:Remote
• Schedule:Full-time, Monday to Friday - CT hours aligned

• Compensation: $1,300 - $1,400 (Negotiable)
• Location: Mexico Only

About Us

HireHawk connects skilled professionals around the world with meaningful opportunities at U.S. and Canadian companies, helping businesses build high-performing remote teams without limiting talent by geography. We value ownership, clear communication, and people who care about getting the details right, while providing structured onboarding and support for professionals working remotely.

About the Role

As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, making sure sales orders, pricing, costs, and customer information are processed accurately and efficiently. You’ll start with a strong focus on back-end operational work, then take on more direct customer communication as you learn the business and demonstrate proficiency.

This is a role for someone who thinks rather than simply processes. When a number, price, margin, or order does not make sense, you’ll be expected to investigate it, double-check the information, and confidently raise questions before moving forward.

Responsibilities

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
• Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
• Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
• Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
• Investigate information that appears incorrect or inconsistent rather than processing it without question.
• Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
• Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data.
• Support customer inquiries professionally through email as your knowledge of the business grows.
• Gradually handle occasional inbound and outbound customer calls once you are comfortable with the company’s products and processes.
• Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize when something does not look right.

Must-Have:

• Previous customer service, customer-facing, or operational support experience.
• Advanced English proficiency across speaking, writing, and reading.
• Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations.
• Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
• Ability to recognize unusual or incorrect figures and investigate them before proceeding.
• Professional written communication skills and confidence asking questions or raising concerns when information is unclear.

Nice to Have:

• Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment.
• Experience entering or reviewing high volumes of sales orders or transactional information.
• Previous exposure to logistics, warehousing, freight, or supply chain operations.
• Experience working with spreadsheets, order management platforms, ERP systems, or similar business software.
• Previous experience communicating with U.S.-based customers or teams.