Customer Service Representative Bilingual

CRH Talento en IT; San Bartolo Naucalpan Centro; Híbrido; MXN 234.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law Benefits

Enhaced Employee Benefits

Descripción de la vacante

CRH Talento en IT in Mexico City area is seeking a bilingual Customer Service Representative for a hybrid role in Naucalpan. The position offers a 48-hour weekly schedule with on-site mornings and Friday remote work, plus one Saturday per month.

Direct hiring with law benefits and enhanced employee benefits are provided. The ideal candidate has a degree preference, proven English proficiency, and prior high-volume call center experience.

Formación

• Bachelor’s degree preferred; candidates with some college are eligible.
• Proven English proficiency in spoken and written communication.
• Customer service mindset with experience in a call center environment.
• Ability to handle high call volumes.

Responsabilidades

• Provide positive customer experience while handling routine inbound calls and chats related to vehicle financing.
• Take ownership of each call to resolve customer needs independently.
• Manage call flow to meet service level expectations and deliver best-in-class service.
• Utilize knowledge-based materials and multiple applications to assist with call handling.
• Explain processes and obtain required information from customers.
• Discuss past due accounts and arrange acceptable payments to bring accounts up to date.
• Be prepared to work in a collaborative, team-based environment.

Conocimientos

Bilingual English

Customer service mindset

High volume call center experience

Educación

Bachelor’s degree preferred

Some college/university allowed

Descripción del empleo

Position: Customer Service Representative Bilingual

Location: San Mateo Nopala, Naucalpan, Estado de México

Work Model:

• Hybrid Model
• Weekly schedule of 48 hours.
• Operation hours:
• Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
• Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
• Remote: One Saturday per month (07:00 am to 03:00 pm)

We are offering:

• Pay rate: $23K MXN Monthly
• Direct Hiring
• Law Benefits
• Enhaced Employee Benefits

Requirements:

• Bachelor’s degree is preferred. Candidates with some college or university are allowed.
• Proven English proficiency – both spoken and written (preferably native English or language certification).
• Customer service mindset.
• High Volume Call Center Experience

Key Responsabilities:

• Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.
• Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:
• Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
• Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
• Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
• Clearly explain process requirements and obtain required information from customers.
• Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.
• Possess workplace agility:
• Remain knowledgeable and prepared for upcoming changes to processes and technology.
• Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels
• Be prepared to engage and contribute positively to a collaborative, team-based environment.

Contact Details:

[e-mail]

This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.