Customer Service Representative (1 year contract)

Schneider Electric; Apodaca; On-site; MXN 167,000 - 312,000; Full time

Job summary

Schneider Electric is seeking a Customer Service Representative for our plant in Apodaca NL to deliver outstanding customer experiences through effective order follow-up, cross-functional coordination, and proactive problem-solving. The role requires a service-oriented mindset and ownership of customer needs.

You will manage orders, track status, coordinate with planning, production, and logistics, and maintain accurate records to ensure timely responses and resolutions.

Qualifications

• Bachelor’s degree in Business, Engineering, Logistics, Administration, or a related field
• Strong customer focus with the ability to manage multiple priorities in a fast-paced environment
• Good analytical skills and attention to detail to follow up on orders, identify issues, and support problem-solving
• Effective communication skills with the ability to work across different functions and build strong relationships

Responsibilities

• Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution
• Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience
• Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements
• Monitor open orders, backlogs, and critical requests to identify risks and support on-time responses
• Maintain accurate documentation and system updates related to customer requests, order changes, and follow-up

Skills

Customer focus

Analytical skills

Communication

Organized

Multi-tasking

Education

Bachelor’s degree in Business, Engineering, Logistics, Administration

Job description

Join our dynamic team as a Customer Service Representative for our plant located in Apodaca NL, and play a key role in delivering an outstanding customer experience through effective order follow-up, cross-functional coordination, and proactive problem‑solving. We’re looking for a service-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership.

Responsibilities

• Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution
• Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience
• Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements
• Monitor open orders, backlogs, and critical requests to identify risks and support on‑time responses
• Support continuous improvement in customer service processes, reporting, and communication flow
• Maintain accurate documentation and system updates related to customer requests, order changes, and follow‑up

Qualifications

• Bachelor’s degree in Business, Engineering, Logistics, Administration, or a related field
• Strong customer focus with the ability to manage multiple priorities in a fast‑paced environment
• Good analytical skills and attention to detail to follow up on orders, identify issues, and support problem‑solving
• Effective communication skills with the ability to work across different functions and build strong relationships
• Ability to stay organized, take action, and follow through on critical customer needs
• Experience in customer service, order management, supply chain, or a related operational environment is a plus

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country‑specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.