Customer Service Representative

Nutanix; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Eaton’s Corporate Sector division is seeking a Customer Service Representative in Querétaro, Mexico. You will be the single point of contact for commercial support to distributors and sales engineers, coordinating with manufacturing plants and warehouses.

You’ll manage orders, drive exceptional service, and engage in continuous process improvements. The role requires at least a bachelor’s degree and 2 years of customer interaction experience, with strong CRM/SAP knowledge and excellentMicrosoft

Formación

• Bachelor level degree required.
• Minimum 2 years customer interaction/support experience.
• Knowledge of CRM software and SAP.
• Strong knowledge of Microsoft Office (Word, Excel, email, internet).
• Strong written and verbal communication skills.
• Knowledge of Vista.

Responsabilidades

• Fulfill order management related activities for distributors.
• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement).
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Change notice management.
• Facilitate proper and efficient information flow to meet customer needs and performance expectations.
• Handle high-pressure, fast-paced environment with attention to detail.
• Constructively manage conflicts and discrepancies toward resolution.
• Prioritize customer demand to improve product flow.
• Work with finance team to resolve customer credit requests.
• Strategic accounts management.
• Back order and backlog analysis.
• Correct assignment for other divisions' requests.
• Portal webs maintenance.
• Maintain safe, clean working environment per Eaton safety standards and 5S+.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Analytical thinking

Educación

Bachelor's degree

Herramientas

CRM software

SAP

Microsoft Office

Vista

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.What you’ll do:Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Job ResponsibilitiesA. Fulfill order management related activities for distributorsB. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)C. Identify and implement process improvementsD. Maintain daily usage of the Customer 360 toolE. Change notice managementF. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsG. Ability to handle high-pressure, fast-paced environment requiring diligence to detailH. Proven analytical and critical thinking skillsI. Ability to constructively manage conflicts and discrepancies towards positive resolutionJ. Prioritizing customer demand to assist with improved product flowK. Work with finance team to resolve customer credit requestsL. Strategic Accounts ManagementM. Back Order and Back Log AnalysisN. Correct assignment for other Divisions requestO. Portal webs maintenanceP. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.#LI-KL1Qualifications:Education level required• Bachelor degree necessary.Years and area of experience required• Minimum 2 years customer interaction/support experienceTechnical knowledge• Knowledge of CRM software and SAP• Strong knowledge of Microsoft Office (word, excel, email, internet)• Strong written and verbal communication skills• Knowledge of Vista• Ability to speak, read, listen an write in EnglishSkills:Soft skills• Drive for results• Makes Decisions & Solves Problems• Demonstrates a Collaborative Style• Promotes and Champions Change• Business Acumen• Pursues personal development• Team workAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.