Customer Service Representative

Eaton; Santiago de Querétaro; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Eaton’s Corporate Sector division is seeking a Customer Service Representative in Querétaro, Mexico to serve as the single point of contact for distributors and sales engineers, coordinating with plants and warehouses while managing multiple tasks.

The role requires a bachelor’s degree and at least two years of customer interaction, with strong English skills and knowledge of SAP, CRM tools, and Microsoft Office.

Formación

• Bachelor degree required.
• Minimum 2 years customer interaction experience.
• Proficient in English with strong written and oral communication.
• Experience with SAP and CRM software systems.

Responsabilidades

• Fulfill order management related activities for distributors.
• Provide single point of contact for commercial support to distributors and sales engineers.
• Interact with manufacturing plants and warehouses to coordinate tasks.
• Identify and implement process improvements.
• Maintain daily usage of the CRM tool and SAP systems.
• Assist with information flow to meet customer needs and performance expectations.
• Handle high-pressure, fast-paced environment with attention to detail.
• Support finance with customer credit requests and account resolution.
• Contribute to strategic accounts management and issue resolution.
• Maintain clean, safe work environment following Eaton standards.

Conocimientos

CRM software

SAP

Microsoft Office

English

Educación

Bachelor's degree

Herramientas

Vista

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.

What You’ll Do

Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities

• Fulfill order management related activities for distributors
• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
• Identify and implement process improvements
• Maintain daily usage of the Customer 360 tool
• Change notice management
• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• Ability to handle high-pressure, fast-paced environment requiring diligence to detail
• Proven analytical and critical thinking skills
• Ability to constructively manage conflicts and discrepancies towards positive resolution
• Prioritizing customer demand to assist with improved product flow
• Work with finance team to resolve customer credit requests
• Strategic Accounts Management
• Back Order and Back Log Analysis
• Correct assignment for other Divisions request
• Portal webs maintenance
• Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications

Education level required

• Bachelor degree necessary.

Years And Area Of Experience Required

• Minimum 2 years customer interaction/support experience

Technical knowledge

• Knowledge of CRM software and SAP
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong written and verbal communication skills
• Knowledge of Vista
• Ability to speak, read, listen an write in English

Skills

Soft skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.