Customer Service Representative

Ansell Limited; Santiago de Querétaro; Híbrido; MXN 179.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Hybrid work model

Health benefits

Paid time off

Education reimbursement

Inclusion networks

Sustainability initiative

Descripción de la vacante

Ansell Limited in Querétaro is seeking a Customer Service Representative to join our team. You will manage end-to-end order lifecycles for Industrial and Healthcare customers, working closely with Sales and cross-functional teams to ensure accurate order fulfillment and outstanding service.

The role requires 3+ years of customer service experience, experience with import/export, ERP systems (Oracle preferred), Salesforce or CRM, and strong MS Office skills. Bilingual Spanish/English is ideal.

Formación

• 3+ years customer service experience (telephone, email, etc).
• Experience with import/export.
• ERP experience, Oracle experience preferred.
• Salesforce or CRM experience.
• Proficiency in MS Office.
• Languages: Spanish and English (intermediate-advanced).

Responsabilidades

• Manage the end-to-end order lifecycle for a diverse portfolio of Industrial and Healthcare customers.
• Build and maintain strong customer relationships to drive retention through proactive communication and exceptional service.
• Investigate, resolve, and document customer service issues by identifying root causes and coordinating corrective actions.
• Partner closely with field sales teams to enhance the customer experience and identify opportunities for improvement.
• Collaborate with Supply Chain, Finance, Marketing and Distribution Centers to ensure seamless service delivery.
• Serve as a trusted advisor by providing product knowledge and recommending solutions that meet customer needs.
• Leverage knowledge of global supply chain operations to support order fulfillment.
• Develop and analyze customer and sales-related reports to support decision-making.

Conocimientos

Customer service

Order management

Communication

Educación

Undergraduate degree or equivalent experience

Herramientas

Oracle ERP

Salesforce CRM

Descripción del empleo

Job Description - Customer Service Representative (30012248)

Job Description

Customer Service Representative - ( 30012248 )

Description

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell .

Ansell is looking for a Customer Service Representative to join our team in Queretaro!

The Customer Service Representative serves as the primary point of contact for a portfolio of Industrial and Healthcare customers, managing relationships, order processing, and customer retention for accounts with significant annual sales volume. Working closely with Sales and cross-functional teams, this role ensures accurate order fulfillment, resolves customer inquiries, and delivers a best-in-class customer experience through effective collaboration with Supply Chain, Finance, Marketing, and Distribution Centers. The position plays a key role in supporting customer satisfaction, operational excellence, and long-term business growth.

What benefits and opportunities do Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs.
• Paid time off (vacation, sick and personal days).
• Continuing Education Reimbursement.
• Regional Belonging & Inclusion Networks.
• Green office concept and a global mission of sustainability.

What your role will be?

• Manage the end-to-end order lifecycle for a diverse portfolio of Industrial and Healthcare customers, including distributors, end-users, global and national partners, and regional accounts.
• Build and maintain strong customer relationships to drive retention through proactive communication and exceptional service.
• Investigate, resolve, and document customer service issues by identifying root causes, coordinating corrective actions, and ensuring timely resolution.
• Partner closely with field sales teams to enhance the customer experience, gather feedback, and identify opportunities for continuous improvement.
• Collaborate with cross-functional teams, including Supply Chain, Finance, Marketing, and Distribution Centers, to ensure seamless service delivery and achievement of business objectives.
• Serve as a trusted advisor by providing product knowledge and recommending solutions that meet customer needs.
• Leverage knowledge of global supply chain operations to support order fulfillment, address challenges, and exceed customer expectations.
• Develop and analyze customer and sales-related reports to support decision-making, improve service performance, and help achieve sales goals.

What will you bring to Ansell?

Education

• Undergraduate degree preferred and/or equivalent experience

Job Experience

• 3+ years customer service experience (telephone, email, etc)
• Experience with import/export
• ERP experience, Oracle experience preferred
• Salesforce or CRM experience
• Proficiency in MS Office
• Languages: Spanish and English (intermediate-advanced)

Knowledge and Skills

• Good business knowledge of order-to-cash flows
• Ability to work under pressure in a fast-paced environment
• Demonstrate exceptional problem solving and analytical skills
• Manage expectations of internal and external customer and deliver on those expectations
• Ability to understand, implement, enforce company policies, SOP’s and work-flows

Join us to lead the world to a safer future,

Equal Opportunity Employer: Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion: Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.