Customer Service Representative

Tata Consultancy Services; San Juan del Río; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacaciones 12 días

Seguro médico

Seguro dental

Seguro de vida

Bonos por desempeño

Vale comida

Descripción de la vacante

Tata Consultancy Services en San Juan del Río, MX busca un Representante de Servicio al Cliente para ser el primer punto de contacto, brindar soporte oportuno y resolver consultas a través de múltiples canales.

El candidato ideal cuenta con al menos un año de experiencia en atención al cliente, diploma de secundaria y dominio avanzado del inglés; se ofrece trabajo en oficina a tiempo completo y beneficios de la empresa.

Formación

• Diploma de secundaria o equivalente.
• Al menos 1 año de experiencia en servicio al cliente.
• Dominio avanzado del inglés.
• Disponibilidad para trabajar tiempo completo.

Responsabilidades

• Ser el primer punto de contacto para los clientes y brindar soporte oportuno y preciso a través de múltiples canales.
• Resolver consultas y problemas de los clientes de manera eficiente, manteniendo una experiencia positiva.
• Escuchar activamente para entender las necesidades del cliente y cumplir con las políticas de la empresa.

Conocimientos

Customer support experience

Empathy

Active listening

Multitasking

Policy communication

Handling complaints

Listening to concerns

Stress management

Educación

High school diploma

Descripción del empleo

Customer Service Representative Tata Consultancy Services San Juan del Río, MX

Descripción del trabajo

Experience one of the biggest IT Service companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Customer Service Representative who wants to learn and transform their career. Job Role: Customer Service Representative Job location: Queretaro Job Mode: Onsite (work from office) In this role you will: You will serve as the first point of contact for customers, delivering timely, accurate, support across multiple channels. You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.

Key Skills Required

• Proven Customer Support experience or experience as Client Service Representative
• Ability to appreciate the customers’ perspective showing empathy.
• Active listening to fully engage the customer with their concerns.
• Ability to multi-task ability to multi-task during customer interactions with multiple systems and resources.
• Understand policies and procedures and communicate them professionally to the customer.
• Acknowledging and resolving customer complaints/concerns
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Able to manage stressful situations in customer Service

Person Specification

• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced proficiency in English
• Available for full-time work

What do we offer?

• TCS Benefits – Mexico:
• TCS Cares Professional Services
• TCS Learning Portals
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Recognition for Performance
• 12 days of vacation (increase in days according to law)
• Christmas bonus
• Pantry vouchers (extra to salary - delivered on a card)
• Major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)
• Dental Coverage
• Life Insurance
• PTU [profit sharing] (according to law)

At T ATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, to build a TCS that respects individuality.

Come to be a TCSer!