Insurance Specialist

Gracemark Solutions; Región Centro; Presencial; MXN 198.000 - 237.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Relocation support

Benefits above minimum

Standard industry benefits

Descripción de la vacante

Gracemark Solutions busca un/a Contact Center Specialist para trabajar en Guadalajara, Jalisco, en modalidad presencial. Serás el primer punto de contacto para pacientes, proveedores de salud y consumidores, gestionando citas, servicios y dudas con profesionalismo.

Se requiere licenciatura y experiencia en servicio al cliente o entornos de centro de contacto; dominio de comunicación escrita y verbal; experiencia con EHR/CRM y confidencialidad HIPAA.

Formación

• Experiencia previa en servicio al cliente o centros de contacto, preferible en salud.
• Excelencia en comunicación verbal y escrita.
• Capacidad para multitareas y trabajar con múltiples sistemas.

Responsabilidades

• Atender llamadas entrantes de alto volumen y ofrecer una experiencia de cliente de calidad.
• Programar, reprogramar y cancelar citas de pacientes en instalaciones de salud.
• Proporcionar información precisa sobre servicios, proveedores, ubicaciones y procedimientos.
• Verificar datos de pacientes, información de seguros y registro.

Conocimientos

Customer Service

Appointment Scheduling

Patient Registration

Call Handling

CRM/EHR

Data Entry

Educación

Bachelor's degree

Herramientas

Epic

Descripción del empleo

Descripción del trabajo

We're Hiring: Contact Center Specialist

Location: Guadalajara, Jalisco – Onsite

Salary: $19,500 MXN/month + benefits above the law

Education: Bachelor’s degree / Graduation required

Are you passionate about customer service, communication, and helping people find the right healthcare support?

We’re looking for a Contact Center Specialist to join our team in Guadalajara. In this role, you’ll be the first point of contact for patients, healthcare providers, and consumers, helping them navigate appointments, services, and general inquiries with professionalism and empathy.

What You’ll Do

• Handle high-volume inbound calls while delivering an exceptional customer experience.
• Schedule, reschedule, and cancel patient appointments across healthcare facilities and clinics.
• Provide accurate information about healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Listen to customer concerns, troubleshoot issues, and provide effective resolutions.
• Accurately document calls and interactions using EHR/CRM systems.
• Coordinate with clinics, providers, and internal teams to resolve patient needs.
• Follow established contact center processes, workflows, quality standards, and service-level requirements.
• Maintain strict confidentiality of patient information and follow applicable HIPAA/privacy requirements.

What We’re Looking For

• Previous experience in customer service, contact center, healthcare, patient access, or a similar environment is preferred.
• Excellent verbal and written communication skills.
• Strong customer-service orientation with empathy and professionalism.
• Ability to multitask and work efficiently across multiple applications and systems.
• Strong problem-solving and conflict-resolution skills.
• Comfortable working in a fast-paced, high-volume contact center environment.
• Experience with healthcare platforms such as Epic is a plus.

Key Skills

Customer Service | Appointment Scheduling | Patient Registration | Call Handling | Healthcare Administration | Insurance Verification | CRM/EHR | Data Entry | Conflict Resolution | Communication | Team Collaboration | HIPAA Compliance

What We Offer

• $19,500 MXN/month
• Benefits above the legal minimum
• Annual performance-based bonus
• Standard industry benefits
• Relocation support, subject to company policy, for eligible candidates relocating from outside Guadalajara

If you're a customer-focused professional looking to build your career in the healthcare contact center space, we'd love to hear from you!