Bilingual Customer Support Agent (English/Spanish) – WFH (Mexico)

Resolv Global; México; A distancia; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

A healthcare support provider is seeking bilingual Customer Support Agents in Mexico City. In this role, you'll assist patients through calls, emails, and web chat to ensure a smooth experience. Required qualifications include fluency in English and Spanish, strong customer service skills, and the ability to multitask in a fast-paced environment. A wired internet connection is mandatory, and the company provides necessary equipment for home use.

Formación

• Fluent in English and Spanish, both written and spoken.
• Strong customer service and communication skills needed.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsabilidades

• Handle inbound and outbound communications via calls, emails, texts, and web chat.
• Schedule patient appointments accurately and efficiently.
• Maintain professionalism and empathy in all interactions.

Conocimientos

Bilingual (English/Spanish)

Customer service skills

Communication skills

Multitasking ability

Tech-savvy

Organizational skills

Descripción del empleo

Overview

We are looking for bilingual (English/Spanish) Customer Support Agents to join our team. In this role, you will assist patients through multiple communication channels, providing a high level of service and ensuring a smooth and positive experience.

Key Responsibilities

• Handle inbound and outbound communications via calls, emails, texts, and web chat
• Schedule patient appointments accurately and efficiently
• Provide clear pre- and post-appointment instructions
• Support clinic operations by addressing patient inquiries and concerns
• Maintain professionalism and empathy in all interactions
• Manage multiple tasks and systems simultaneously

Requirements

• Fluent in English and Spanish (written and spoken)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Tech-savvy and comfortable using multiple platforms
• Detail-oriented with strong organizational skills
• Wired internet connection is required (must-have)

Note: The company will provide computer equipment to your home; however, having a wired internet connection is mandatory.