Customer Service Representative

Valmont Industries, Inc.; Monterrey; Presencial; MXN 190.000 - 279.000; Jornada completa

Descripción de la vacante

Valmont Industries, Inc. in Monterrey seeks a Customer Service Representative to analyze orders, ensure invoicing and closure, and verify that all invoicing requirements are met.

The role reports to the Customer Service Manager and involves coordinating with Logistics, Purchasing and Administration, handling high volumes of data, and maintaining updated customer files. A college degree and 3+ years of relevant experience are desirable, with fluent English preferred; strong Excel, Outlook, Word

Formación

• College degree.
• 3+ years of relevant experience.
• Fluent in English language is desirable.
• Written reports, business correspondence and procedure manuals.
• Ability to present information to managers, clients and customers.
• Strong knowledge of Excel, Outlook, PowerPoint and Microsoft Word.
• Detail-oriented organizational skills.
• Drive to excel with integrity and results.

Responsabilidades

• Analyze orders to ensure they are invoiced and closed.
• Gather documents required by administration to release orders for invoicing.
• Resolve issues in Purchase Orders, customer orders, or Packing Lists.
• Maintain low past-due invoicing and keep shipping/receiving records.
• Communicate professionally with Logistics, Purchasing and Administration.

Conocimientos

Excel

Outlook

PowerPoint

Microsoft Word

Data analysis

Communication

Detail orientation

Collaboration skills

Educación

College degree

Herramientas

IFS

Descripción del empleo

A Brief Summary of This Position:

The Customer Service Representative analyzes customer orders getting closed and invoiced and make sure all the requirements to do so are met.

Essential Functions:

This position reports to the Customer Service Manager for Monterrey Sites and has no direct or indirect reports. Very unfrequently travel is required for this position. This Customer Service Representative position is focused in getting orders invoiced and closed. The incumbent is responsible for gathering all the documents required by administration in order to release orders for invoicing. Position requires analyzing and work in solving any issues that may arise in the Purchase Orders, customer orders, or Packing Lists. Major goals include keeping the Past Due Invoicing metrics as low as possible. Keep record of all shipping/receiving documents. This position will back up Customer Order / Intercompany Orders entry in the system. In addition to the human relation skills already outlined, the incumbent must be able to manage multiple priorities while maintaining a cooperative and objective attitude. The position requires skill at working with large volumes of numbers and accurately reporting data. Attention to detail in this area is critical, as is a working knowledge of personal computers and current software in the database and spreadsheet areas. The incumbent requires the ability communicate professionally and tactfully with different departments, such as Logistics, Purchasing and Administration, and related personnel at all levels of the business. Communications skills, both oral and written, are extremely important. The incumbent must also be able to adapt to a fast-paced environment and rapidly respond to different situations in order to maintain the level of productivity the position requires. Communicate clearly on a regular basis with Valmont representatives and customers concerning Company progress on their projects.

Other Important Details about the Role:

Work with large volumes of data

Communicate professionally and tactfully with internal customers

Work in a fast-paced environment and rapidly respond to different situations as required

Maintain updated customer files, including filing tasks

Heavy computer and keyboard usage

Manages multiple priorities and duties

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• College degree


• 3+ years of relevant experience


• Fluent in English language is desirable.


• Spoken and written Ability to write reports, business correspondence and procedure manuals


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public


• Strong knowledge of Excel, Outlook, PowerPoint and Microsoft Word


• Detail-oriented organizational skills


• Passion and integrity who has the drive to excel and deliver exceptional results

Highly Qualified Candidates Will Also Possess These Qualifications:

• Proficient in IFS knowledge / usage


• Ability to read and understand prints