Customer Service Representative

Uline; Mexicali; Presencial; MXN 396.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employer match on savings fund

Bonuses

Paid holidays and PTO

Tuition assistance

Descripción de la vacante

Uline Mexicali is hiring a Customer Service Representative to handle order details and deliver an exceptional customer experience. On-site shifts available at the Mexicali, B.C. location. Training, career growth, and a stable, growing company are provided.

Responsibilities include processing orders, coordinating via phone/email/chat, guiding customers through the website, and becoming a product expert for pricing and shipping questions.

Formación

• High school diploma or equivalent; Bachelor's degree preferred.
• Bilingual English and Spanish, fluent in speaking and writing.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert.

Conocimientos

Customer service

Bilingual English/Spanish

Educación

High school diploma

Bachelor's degree preferred

Descripción del empleo

Pay from $35,500 pesos per month to $38,000 pesos per month

Mexicali Branch

Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800

Complejo Tecnológico Nicoya

Mexicali, B.C. Mexico 21607

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!