Customer Service & Order Entry Specialist (Hybrid)

Copeland; Región Centro; Híbrido; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

Copeland in Guadalajara, Mexico, is seeking an Order Entry/Customer Service professional in a hybrid, full-time capacity. The role processes quotes and firm orders via Oracle and JDE, files profiles, and maintains shipping dates in the ERP systems.

The candidate will support CSR transitions, manage inbound inquiries, and maintain accurate records while delivering responsive service. A bachelor’s degree in International Business, Marketing or Engineering is required.

Formación

• Ability to work under pressure, respecting deadlines, and delivery results.
• Customer Service background.
• Export knowledge a plus.
• Computer knowledge (Oracle, JDE or any other ERP experience a plus).
• Superior communication and organizational skills.

Responsabilidades

• Order entry support across Gdl Customer Service team. Process daily customer quotes and firm orders thru the following Order Entry options: Oracle and JDE
• Filing Customer Profiles for new orders, quotations and shipments based in the Record Retention
• Index documents in Onbase
• Weekly update new shipping dates in Oracle
• Acknowledge orders and shipping
• Support other all BUs during CSR transitions, training, vacations, disease, and peak season
• Support Management and CSRs
• Take inbound calls and respond emails

Conocimientos

Customer service

Under pressure

Communication

Educación

Bachelor's Degree in International Business, Marketing or Engineering

Herramientas

Oracle/JDE ERP

Descripción del empleo

Copeland in Guadalajara, Mexico, is seeking an Order Entry/Customer Service professional in a hybrid, full-time capacity. The role processes quotes and firm orders via Oracle and JDE, files profiles, and maintains shipping dates in the ERP systems.

The candidate will support CSR transitions, manage inbound inquiries, and maintain accurate records while delivering responsive service. A bachelor’s degree in International Business, Marketing or Engineering is required.