Strategic Customer Support & Order Management

Nutanix; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Eaton’s Corporate Sector division is seeking a Customer Service Representative in Querétaro, Mexico. You will be the single point of contact for commercial support to distributors and sales engineers, coordinating with manufacturing plants and warehouses.

You’ll manage orders, drive exceptional service, and engage in continuous process improvements. The role requires at least a bachelor’s degree and 2 years of customer interaction experience, with strong CRM/SAP knowledge and excellentMicrosoft

Formación

• Bachelor level degree required.
• Minimum 2 years customer interaction/support experience.
• Knowledge of CRM software and SAP.
• Strong knowledge of Microsoft Office (Word, Excel, email, internet).
• Strong written and verbal communication skills.
• Knowledge of Vista.

Responsabilidades

• Fulfill order management related activities for distributors.
• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement).
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Change notice management.
• Facilitate proper and efficient information flow to meet customer needs and performance expectations.
• Handle high-pressure, fast-paced environment with attention to detail.
• Constructively manage conflicts and discrepancies toward resolution.
• Prioritize customer demand to improve product flow.
• Work with finance team to resolve customer credit requests.
• Strategic accounts management.
• Back order and backlog analysis.
• Correct assignment for other divisions' requests.
• Portal webs maintenance.
• Maintain safe, clean working environment per Eaton safety standards and 5S+.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Analytical thinking

Educación

Bachelor's degree

Herramientas

CRM software

SAP

Microsoft Office

Vista

Descripción del empleo

Eaton’s Corporate Sector division is seeking a Customer Service Representative in Querétaro, Mexico. You will be the single point of contact for commercial support to distributors and sales engineers, coordinating with manufacturing plants and warehouses.

You’ll manage orders, drive exceptional service, and engage in continuous process improvements. The role requires at least a bachelor’s degree and 2 years of customer interaction experience, with strong CRM/SAP knowledge and excellentMicrosoft