Customer Service Operations Intern — Data & SAP (Guadalajara, Hybrid)

ALLNEX

Región Centro

Hybrid

MXN 89,000 - 134,000

Part time

9 days ago

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Job summary

ALLNEX in Guadalajara is seeking an Intern in Customer Service Operations to support reporting, data management, and day-to-day activities across the Americas. You will gain hands-on experience using SAP and Excel while collaborating with Customer Service, Sales, Pricing, and Supply Chain teams.

This role offers exposure to global operations, mentorship from experienced professionals, and a flexible schedule that fits academic commitments.

Qualifications

Pursuing a Bachelor’s degree in a relevant field.
Availability to work 30 hours per week in a hybrid Guadalajara setting.
Strong English reading/writing in a professional environment.
Experience with Excel formulas, lookups, and pivot tables is a plus.
Interest in data analysis, customer service, and business operations.

Responsibilities

Prepare and update recurring sales, order, and KPI reports in SAP and Excel.
Analyze sales and order data to identify trends and discrepancies.
Maintain customer, order, and pricing data in SAP.
Follow up on open orders collaborating with Customer Service, Supply Chain, Logistics, and Credit teams.
Prepare presentations and supporting materials for business reviews.
Coordinate internal meetings and track action items and deadlines.
Document processes and work instructions for Customer Service and Sales Operations.
Support special projects and administrative activities.