Intern, Customer Service Operations

Allnex GMBH; Región Centro; Hybrid; MXN 83,000 - 124,000; Full time

Job summary

allnex invites you to join as a Customer Service Operations Intern in Guadalajara, working 30 hours per week in a hybrid setup. You’ll support reporting, data management, and day-to-day activities while gaining hands-on experience with SAP and Excel alongside Customer Service, Sales, Pricing and Supply Chain teams.

This internship offers exposure to global operations, mentorship from experienced professionals, and a flexible schedule that fits academic commitments while you develop skills in

Qualifications

• Intermediate English in professional environment is required.
• Experience with Excel formulas, lookups and pivot tables is preferred.
• Availability to work 30 hours per week in a hybrid setting in Guadalajara.

Responsibilities

• Support the preparation and updating of recurring sales, order, and KPI reports using SAP and Excel.
• Maintain customer, order, and pricing information in SAP.
• Support follow-up of open orders and sales-related requests with cross-functional teams.
• Prepare presentations, reports, and supporting materials for business reviews and follow-up discussions.
• Document processes and work instructions related to Customer Service and Sales Operations.

Skills

English communication

Data analysis interest

Teamwork

Adaptability to hybrid work

Education

Bachelor's degree student

Tools

SAP

Microsoft Excel

Job description

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations - and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

For a sneak peek into life at allnex site, don’t miss our manufacturing Operator Movie!

Position Overview

As a Customer Service Operations Intern, you will support reporting, data management, and day-to-day business activities that help our teams serve customers across the Americas. You will gain hands-on experience using SAP and Excel while working closely with Customer Service, Sales, Pricing, and Supply Chain teams.

This internship offers valuable exposure to business operations in a global organization, the opportunity to learn from experienced professionals, and a flexible schedule designed to complement your academic commitments.

Responsibilities

• Support the preparation and updating of recurring sales, order, and KPI reports using SAP and Excel.Support the analysis of sales and order data to identify trends, data discrepancies, and opportunities for improvement.Maintain customer, order, and pricing information in SAP, ensuring data accuracy and reliability.
• Support the follow-up of open orders and sales-related requests, collaborating with Customer Service, Supply Chain, Logistics, and Credit teams to facilitate timely resolution.
• Prepare presentations, reports, and supporting materials for business review meetings and business follow-up discussions.
• Support the coordination of internal meetings and track agreements, action items, and committed deadlines.
• Document processes, procedures, and work instructions related to Customer Service and Sales Operations activities.
• Support special projects and administrative activities based on business needs.

Required Skills And Experience

• Intermediate English skills, with the ability to read, understand, and communicate in a professional environment. Strong written English is highly desirable.
• Working knowledge of Microsoft Excel, including formulas, lookups, and pivot tables.
• Availability to work 30 hours per week (6 hours per day) in a hybrid work environment in Guadalajara.
• Strong attention to detail, good organizational skills, and an interest in developing skills in data analysis, customer service, and business operations.
• Participation in academic projects, student organizations, extracurricular activities, volunteer work, internships, part-time jobs, or other experiences that demonstrate collaboration, initiative, and a willingness to learn.

Qualifications

• Currently pursuing a Bachelor's degree in Industrial Engineering, Business Administration, International Business, Marketing, Finance, or a related field.
• Active student status throughout the internship period (4 to 6 months).
• Students in the final semesters, trimesters, or equivalent stage of their academic program are preferred.

We offer

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

www.allnex.com